There were several people who got skipped in line by accident. I believe that they sorted it out by contacting support.
5 Likes
E-mail sent 
1 Like
Ordered: August 20th, 2019
Confirmation email: April 10th, 2023
Response: April 10th, 2023
Shipping notification: April 19th, 2023
Arrived: April 26th, 2023
Country: Germany
13 Likes
Ordered: 2019-09-15
Verification E-Mail: 2023-04-17
Response: 2023-04-17
Shipment notification: 2023-04-20
Received: 2023-04-24
Country: France
12 Likes
I didn’t want to reply, but Purism didn’t hit the time frame I said before. Something went wrong internal, so I never got that reply with shipping notification.
However, I wrote last week to Purisms support-email and got a response one day later. João Azevedo apologized for that and wrote that he is trying to ship it on same week. One day later (Thursday) I got that shipment notification. Thanks for that simple and fast support @joao.azevedo.
I wanted to share this experience with you people. If you miss any email about verification or shipment, just write a friendly request/reminder and all will be done just fine. But only if Purism is over your queue number - so compare with this thread before (and may give 1 or 2 weeks extra to be sure). In past I saw some people writing that they got no L5 even months after Purism reached their queue number. There is no need for waiting that long.
Ordered: 2019-07-31
Verification E-Mail: 2023-04-04
Support E-Mail to Purism: 2023-04-24
Support response: 2023-04-25
Shipping notification: 2023-04-26
Received: 2023-05-02
Country: Germany
Tax: 19% (114€ from 649$-order).
14 Likes
News:
6 Likes
I hope I get the shipping estimate today or tomorrow
1 Like
Ordered: 2019-09-28
Verification e-mail: 2023-04-17
Response: 2023-04-19
Shipping notification: 2023-04-24
Received: 2023-05-03
Total wait time in days:
2019 - 95 days
2020 - 366 days
2021 - 365 days
2022 - 365 days
2023 - 122 days
total - 3 calendar years and 217 days (~3.59 calendar years)
I am happy to have the device though, and I’ll do another post about the setting up experience, since I am in the unusual group of those who have already been using the Pinephone as the only phone for the last two years.
16 Likes
Ordered: 2019-12-20
Verification e-mail: 2023-05-08
I won’t publish the other dates but I’m so happy that I had to share the news right away 
12 Likes
Wow I can finally add my info to this thread:
Ordered: 2019-12-11
Verification Email: 2023-05-08
Response: 2023-05-08
Shipment Notification: 2023-06-06
Received: very very soon?
THANK YOU PURISM
Edit: Shipped today!
11 Likes
Ordered : May 15th 2019
Confirmation Email : February 15th 2023
Shipment Notification : March 21st 2023
Shipment Delivery : March 27th
Country : Germany
9 Likes
You should receive it within next 2 weeks: 7 days for shipment notification and 7 days for delivery .
3 Likes
Ordered: 2019-12-31
Verification Email: 2023-05-08
3 Likes
Ordered : December 20th 2019
Confirmation Email : May 8th 2023
May 9th 2023: email to support to request spare parts for my second-hand bought Librem5 to be delivered along with my new one
May 9th 2023 - evening: email with payment for spare parts confirmed and with listing of all open orders including additional parts to be shipped together
Shipment Notification :
Shipment Delivery :
4 Likes
Order date: 2019-09-29
Verification email: 2023-02-21
Shipping Tracking Number: 2023-17-2023
Received: 2023-05-23
Country: United States
3 Likes
Ordered: 2019-10-25
Verification E-Mail: 2023-04-17
Response: 2023-04-18
Shipment notification: 2023-04-27
Received: 2023-05-08
Country: USA/Spain
I can´t believe it, after all this time reading about others receiving their L5, finally my time has arrived!! I hope this helps to stop comments about Purism not keeping up with their promises. The work they have accomplished in creating the L5 has been huge and many others before them have failed, so hats off for the whole team at Purism and also to all the community supporting this forum. Particular thanks to Joao Azevedo and the support team at Purism for their very specific requests and clear communications before shipping which has made the delivery process particularly easy.
18 Likes
Quoting this because it’s not being said often enough.
12 Likes
Ordered: 2020-04-13
Verification email: 2023-05-13
Nothing else yet
I can hear the sounds of exploding heads from here, so I will add that I had another order from 2019-08-01, and they might’ve crossed some wires over there and actually sent me the email because of my 2019 order, not my 2020 order (although the email has my 2020 order number, not my 2019 one). Posting this anyway just to keep the thread spicy.
6 Likes
Ordered: 2020-01-30
Verification email: 2023-05-12
Response: 2023-05-15
Shipment notification: 2023-05-26
Received: 2023-05-30
Country: Germany
9 Likes
Ordered: 2020-06-09
Verification email: 2023-05-12
Response: 2023-05-12
Country: USA
6 Likes