Ordered : May 15th 2019
Confirmation Email : February 15th 2023
Shipment Notification : March 21st 2023
Shipment Delivery : March 27th
Country : Germany
9 Likes
You should receive it within next 2 weeks: 7 days for shipment notification and 7 days for delivery .
3 Likes
Ordered: 2019-12-31
Verification Email: 2023-05-08
3 Likes
Ordered : December 20th 2019
Confirmation Email : May 8th 2023
May 9th 2023: email to support to request spare parts for my second-hand bought Librem5 to be delivered along with my new one
May 9th 2023 - evening: email with payment for spare parts confirmed and with listing of all open orders including additional parts to be shipped together
Shipment Notification :
Shipment Delivery :
4 Likes
Order date: 2019-09-29
Verification email: 2023-02-21
Shipping Tracking Number: 2023-17-2023
Received: 2023-05-23
Country: United States
3 Likes
Ordered: 2019-10-25
Verification E-Mail: 2023-04-17
Response: 2023-04-18
Shipment notification: 2023-04-27
Received: 2023-05-08
Country: USA/Spain
I can´t believe it, after all this time reading about others receiving their L5, finally my time has arrived!! I hope this helps to stop comments about Purism not keeping up with their promises. The work they have accomplished in creating the L5 has been huge and many others before them have failed, so hats off for the whole team at Purism and also to all the community supporting this forum. Particular thanks to Joao Azevedo and the support team at Purism for their very specific requests and clear communications before shipping which has made the delivery process particularly easy.
18 Likes
Quoting this because it’s not being said often enough.
12 Likes
Ordered: 2020-04-13
Verification email: 2023-05-13
Nothing else yet
I can hear the sounds of exploding heads from here, so I will add that I had another order from 2019-08-01, and they might’ve crossed some wires over there and actually sent me the email because of my 2019 order, not my 2020 order (although the email has my 2020 order number, not my 2019 one). Posting this anyway just to keep the thread spicy.
6 Likes
Ordered: 2020-01-30
Verification email: 2023-05-12
Response: 2023-05-15
Shipment notification: 2023-05-26
Received: 2023-05-30
Country: Germany
9 Likes
Ordered: 2020-06-09
Verification email: 2023-05-12
Response: 2023-05-12
Country: USA
6 Likes
Ah, I forgot to report myself!
Ordered: Aug 2019
Verification E-mail: Mar 2023
Got my L5: May 2023
10 Likes
When did the lead time for a new order of the Librem 5 drop from 52 weeks to 20 weeks on the Purism Products and Availability Chart? Just spotted that yesterday.
At the bottom of the chart it still says that the last update was on 2022.09.02, which is no longer true. When Kyle Rankin posted [Where’s My Librem 5 / Part 3] (https://puri.sm/posts/where-is-my-librem-5-part-3/) on 2023.03.08, he indicated that his next shipping update would be likely be timed with the end of the batch E5 production run. We haven’t heard again from him on the subject, at least that I noticed. Since the lead time for new orders has been quietly cut by 62% down to five months, does that now suggest that the estimated date for shipping parity has been moved from end of Q2 / early Q3, as Rankin stated in that post, to early Q4 aka October?
I ordered my L5 on 2021.06.29 and was hoping to see it next month. Will be at the start of batch E5 so still holding out some hope.
2 Likes
I never took “52” as a real number anyway. I took it as “indefinite” or “too uncertain to make a meaningful forecast”.
I think the change to specifying “20 weeks” is a fairly recent change (last week or two). I believe that Kyle has left the building, so don’t expect further shipping updates from him. It would seem that the current messaging is that all backorders will be fulfilled by June 30, 2023.
3 Likes
Because 52 is an integer?
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What gives you that idea?
1 Like
This week.
We are working to contact all persons that have backorders of Librem 5 until the end of June. And reach shipping parity around that time.
We have cleared 2017, 2018, 2019 and working on pre-orders from mid 2020, and ramping up contacts and shipping like we said we would in the beginning of the year.
We also had in the past folks that never replied when we reached out to them for them to confirm their shipping addresses, for different possible reasons.
We are also working to reach again to folks that never answered. So all together, busier times around here.
All this to say, with the current stock we have and the shipping rates that we have, it was ok to reduce the lead time estimate that we have for new orders from 52 to 20 weeks.
20 Likes
Great news. Will Purism provide any clarity on why there are people who are still waiting on refunds?
I have noticed that there are several people who finally did get refunds. For example:
But others who have not and who have been waiting well past any refund promises or even “when their place in the queue was reached”:
…
1 Like
Maybe they got the Money already and just did not update the Response cause they already got the benefit. Humans complain about some ugly felt treatment more and act immediately, if the playing ball is not on their side. When they already got the fish and have to spent just another little time to share the message… they lost this engagement to communicate this Information. Its not an evil intention, just evolutionary biased and about spending energy.
Just wait half a year or one year and if they still complain… they still do not got it. 
On Topic:
I do not get a Shipping Mail but since i got some large response window in the first case, i think my phone will be shipped in the next 10 to 14 Days. Can’t wait, but i have to!
Hi, i have ordered my librem5 9th Feb 2021. I understand the challenges that purism have faced and in the face of all the negative posts i have always known that they will fulfil their promise of delivering a freedom phone. I think the negative nancys have no business invading this positive thread. And i am happy to be here in this forum to absorb the wisdom of the stalwarts who have the same faith as i do. You know who you are, and when i get my phone they will know a lot less about me! Kudos Purism.
I might add that my account only shows 6hours reading time (on PC logged in) but the time i spent reading as a guest on my android runs to 100s of hours easily as i have been here every night before i sleep since i ordered my phone!
5 Likes