Shipment notification: 2023-06-15.
7 Likes
It’s my time 
Ordered: 2020-09-25
Verification email: 2023-05-23
Response: 2023-05-23
Shipment notification: 2023-06-03
Received: 2023-06-07
Custom fees: Eur186,27 (on eur822,00 L5+accessories)
Country: Italy
Phone working! Thank you Purism and Community!!
17 Likes
Got my 2 phones June 12th 2023!
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Received: 2023-06-20
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just received a couple hours ago!
June 22. 2023.
writing this with librem 5. the modem works.
many things to do and test.
Thanks Purism !
15 Likes
Finally it’s my turn!
Ordered: 2020-12-18
Verification email: 2023-05-26
Response: 2023-06-16
Shipment notification: 2023-06-21
Received: 2023-06-26
Country: Sweden
Phone seems to be working fine, I am very happy with this and glad that I kept waiting. It was worth it, thank you for your awesome work, people at Purism!
16 Likes
Forgot to post my final update, but it’s been good so far. I will need to upgrade uboot, but other than that, it’s good 
Ordered: August 2nd, 2019
Confirmation email: April 10th, 2023
Response: April 10th, 2023
Shipping notification: May 16th, 2023
Arrived: May 20, 2023
Country: USA
11 Likes
Ordered: 2020-12-10
Confirmation Email: 2023-05-23
Received: 2023-06-26
Country: USA
This was with Anti-interdiction, so it took a little longer(This is my spare).
10 Likes
Ordered: 2021-02-13
Confirmation Email: 2023-05-26
Response: 2023-06-04
Shipping Notification: 2023-06-22
Recieved: 2023-06-26
Country: USA
14 Likes
which is amazing, given that we are still working through backorders from 2.5 years ago.
A part of the user experience for the Librem 5 buyer seems to be getting your hopes up based on what Purism says, only to be disappointed later when delivery timing promises are not kept. So if they say the turn-around time should be six months for new orders now, plan for at least a year or more (maybe much more) to receive your phone.
With that said, I do at least have a high degree of confidence that you will get your phone… eventually. I got my phone after waiting almost four years for it. At this point, most other Librem 5 buyers could probably say the same. Purism does have a good track record of delivering what you order. But it may take years. And don’t ever trust Purism with any kind of money back offers. The money only goes one way, from you to Purism. Without help from government or law enforcement, I don’t think that anyone has ever received the promised refund for those who changed their mind later. When you pay your money to Purism, it’s been permanently spent unless you’re one of the few who actually get your Attorney General or other government official to contact Purism on your behalf, demanding the refund for you.
It’s too bad that Purism does not release their pre-order information to the public. Maybe every time there is light at the end of the tunnel on possibly catching up, that’s when a bunch of new people say “it’s safe for me to order now because the queue is only six months long”. Perhaps as a result, the queue expands to be several months longer at that point. If you expect to get your phone and don’t want to play this game, you could just wait until Purism announces that the Librem 5 orders are shipping out in real time as new orders are placed. Of course, you may never get a Librem 5 that way if they never catch up.
So if you know you definitely want the phone, just order it now and don’t expect to receive it any time soon or when Purism says you’re likely to get it. Maybe you’ll be pleasantly surprised. I am enjoying my Librem 5 now and feel like it’s worth what I spent on it. I really really disliked the four-year wait after pre-paying. I was just too lazy to contact my Attorney General or to find some other legal means to enforce Purism’s refund policy or federal credit card purchase refund statutes. That’s probably just as well now as I am glad to have the phone now.
1 Like
I would just like to say that Purism voluntarily refunded my AweSIM payments from when their service was down.
4 Likes
Purism refunded my purchase Librem One because didn’t work on my iphone
2 Likes
You say “six months” twice:
and
I agree with your comments, but wish to point out that Purism is now claiming 6 weeks. And while others have characterized this as “amazing” given that they still have 2.5 years of backorders, I would have used the word “unbelievable” instead of “amazing”. 
1 Like
Over the years, there have been many reasons why deliveries have been delayed. The pandemic, for example, is over. CPU availability should no longer be an issue and yet the Librem5 is not available without lag. I think Purism delivers, as far as they have money. If you want your money back, you’ll have to wait until purism has it.
Meanwhile the software could ripen.
1 Like
Ordered: 09-Feb-2021
Verification email: 26-May-2023
Response: 05-June-2023
Shipment notification: TBC
Received: TBC
Accessories added to order so delivery will be delayed until payment has cleared.
Queried shipment notification and was told (not in stock 128GB SD card was delaying delivery). Readjusted order for SD drive to replace SD card (27/06/23) (Was told order adjusted and would ship within 2 day’s)
Awaiting shipment notification.
5 Likes
The key unknown is … sure from 2.5 years ago but how many orders to fulfill from those 2.5 years?
I can imagine that a combination of factors could have made those 2.5 years fairly thin for new Librem 5 orders
e.g.
- customer finances looking shaky as the pandemic bit
- customers focused on problems that are more important in the hierarchy of needs (e.g. not dying)
- Purism announcements of further delays could have encouraged potential new Librem 5 customers to sit on their hands and wait for the dust to settle.
Anyway, the purpose of this topic is for actual customers to see where backorder fulfillment is up to.
The answer right now is Feb 2021.
Edit: For absolute clarity … that is the order date that is being dealt with and does not necessarily indicate that a phone with that order date has actually been delivered or that all phones with that order date have been delivered. You can see above at post 1394 an order with date 13 Feb 2021 and delivered in June 2023. So at least one phone with order date in Feb 2021 has been delivered.
Look again in a week’s time and who knows? … with the disclaimer that not all customers report their delivery details in this topic.
5 Likes
They took ~2 weeks to ship all orders of a whole year. So 2.5 years would take around 5 weeks. I think 6 weeks are calculated well. That’s why I said “I can imagine that it may takes longer, but nothing longer than 10 weeks” … and I don’t even think it will be 10 weeks.
5 Likes
is there a Estimate your refund thread now that shipping should be almost done
here is my request for my “Refund”
Order Date: September 23, 2019
On Tuesday, April 18th, 2023 Purism Support
Hello,
I have created a ticket for your order to be cancelled and refunded.
When it is being processed my colleagues from our financial department
will contact you to confirm the billing details. (which NEVER happened)
I sent another request May 9, 2023 asking if there was any progress and again I never got any response
2 Likes