Order Number: #Purism_9xxxxxxx3
Order Date: February 4, 2020 Address Verification email : 12-5-2023
Order Status: : Shipped Tuesday 13th of June 2023, 08:37am
Librem 5 (L5V1) x 1 shipped via DHL on June 13, 2023
DHL Estimated Delivery Date: 19 Jun 2023
Destination country: Paraguay
Is there a L5V2 already and what is the difference with L5V1?
Order Date: November 19, 2020
Verification Email: May 23, 2023 (they asked to respond by June 06, 2023, but I missed email till June 13th and status was "Awaiting Shipment". Now I'm waiting for shipping reply.)
Invoice/Shipment: June 21 2023 (green status - "Shipped")
Librem 5 Received: June 23 2023
Destination Country: USA
FYI, an interesting thing, that I personally didn’t realize form confirmation email is:
For customers from outside the US: Due to international shipping
restrictions we can not ship spare batteries without a device.
A part of the user experience for the Librem 5 buyer seems to be getting your hopes up based on what Purism says, only to be disappointed later when delivery timing promises are not kept. So if they say the turn-around time should be six months for new orders now, plan for at least a year or more (maybe much more) to receive your phone.
With that said, I do at least have a high degree of confidence that you will get your phone… eventually. I got my phone after waiting almost four years for it. At this point, most other Librem 5 buyers could probably say the same. Purism does have a good track record of delivering what you order. But it may take years. And don’t ever trust Purism with any kind of money back offers. The money only goes one way, from you to Purism. Without help from government or law enforcement, I don’t think that anyone has ever received the promised refund for those who changed their mind later. When you pay your money to Purism, it’s been permanently spent unless you’re one of the few who actually get your Attorney General or other government official to contact Purism on your behalf, demanding the refund for you.
It’s too bad that Purism does not release their pre-order information to the public. Maybe every time there is light at the end of the tunnel on possibly catching up, that’s when a bunch of new people say “it’s safe for me to order now because the queue is only six months long”. Perhaps as a result, the queue expands to be several months longer at that point. If you expect to get your phone and don’t want to play this game, you could just wait until Purism announces that the Librem 5 orders are shipping out in real time as new orders are placed. Of course, you may never get a Librem 5 that way if they never catch up.
So if you know you definitely want the phone, just order it now and don’t expect to receive it any time soon or when Purism says you’re likely to get it. Maybe you’ll be pleasantly surprised. I am enjoying my Librem 5 now and feel like it’s worth what I spent on it. I really really disliked the four-year wait after pre-paying. I was just too lazy to contact my Attorney General or to find some other legal means to enforce Purism’s refund policy or federal credit card purchase refund statutes. That’s probably just as well now as I am glad to have the phone now.
I agree with your comments, but wish to point out that Purism is now claiming 6 weeks. And while others have characterized this as “amazing” given that they still have 2.5 years of backorders, I would have used the word “unbelievable” instead of “amazing”.
Over the years, there have been many reasons why deliveries have been delayed. The pandemic, for example, is over. CPU availability should no longer be an issue and yet the Librem5 is not available without lag. I think Purism delivers, as far as they have money. If you want your money back, you’ll have to wait until purism has it.
Meanwhile the software could ripen.