Order Date: 23rd Oct, 2017
Shipment confirmation email: 25th Feb, 2022
Shipment email: 24th March, 2022
Turns out I was wrong. There is no issue with the stock. Looks like they are trying their hardest to meet the deadlines. So @shopping4purism, @stak, you should also receive your email soon.
Order date: 2017-10-25
Shipping questionnaire: 2022-02-21
Shipping Tracking Number: 2022-03-22
Received: 2022-03-25 (EU)
Batteries outside the device, like an extra battery (and as far as I know that also includes powerbanks) are considered by some carriers as ādangerous goodsā. Which requires extra paperwork for the carriers, that needs to be added to the order documentation. And usually in such cases (and a few others) labels need to be created manually.
Sadly there is a lot of bureaucracy in shipping internationally.
Also in the past we had clients with orders from 2017 that asked to delay their order until we had devices with FCC/CE certification completed. That certification has been completed, and (relating to the previous post) we have all the shipping documentation for FCC/CE units now.
So in the next few weeks we will be shipping these orders from 2017 of users that asked to wait for FCC/CE units.
Hi Joao,
Thank you for explaining the reason for the delay.
Although Iām very keen to receive the L5 ASAP: What needs to be done, must be done.
Librem 5 USA
Order Date: October 21, 2017
Order Status: Awaiting Shipment
E-Mail address confirmation: still waiting !!!
booo !!!
Finally I have some data to add:
Backing date: 2017-10-20
Shipping questionnaire: Never received (possible e-mail configuration issues)
Shipping e-mail: 2022-03-22
Arrival date: 2022-03-29
It took several interventions by @joao.azevedo and others within Purism to get the shipping process underway. Like @stak I ordered an additional battery. DHL initially put the shipment on hold as dangerous goods, even though Purism is authorized to ship loose batteries, but they released it the following day. (DHL told me that Purism hadnāt sent them the paperwork for the battery, but I have had so much trouble with DHL lately that Iām quite prepared to believe that the problem was with them, not Purism.) The shipment left Los Angeles, went via Cincinnati, and literally 15 minutes ago departed from Leipzig, Germany, hopefully on its final hop to my nearest DHL hub in the UK.
Hopefully this will give some hope to people who backed/ordered around the same time as me.
UPDATE 2022-03-29: I have just had a notification that the package has been delivered! Iāll pick it up tomorrow, and hopefully I will have time at the weekend to play with it.
Order: 15th Nov 2017
Shipped: 22nd March 2022 (although shop account page says still ā1st Qarter 2022āā¦ arrived with days to spare, EU)
Thatās about 1600 days (plus a few weeks of thinking before the decision). About 4 years and 4 months. (Do you remember life in those days - in the previous decade?). Almost 3 years after the initial planned delivery quarter (āOopsā seems appropriate, yet does not cover the complexities involved ). I donāt think Iāve owned many devices that Iāve been so thoroughly introduced to beforehand (and still need to learn more and wait to develop fully). Like parenthood after a long adoption processā¦? I hope maturity is achieved faster than with humans (do we need a tracking thread for that as well?)
Itās a good thread, and I admit forgetting it - but it seems, so have everyone. It hasnāt been updated for a year. It may have served itās purpose though, the next maturity steps are more in the OS as well as ecosystem. There was also a thread where missing key features were listed, but I couldnāt f ind it anymore (maybe could have made a baseline of maturity levels from those). But letās not discuss this hereā¦
It has been updated regularly, there was never a year of inactivity ;-). It just seems that the latest deliveries are somewhat out of order concerning the order dates, so it is harder to track the progress, really.
Last updates Aug 21, so less that a year, true (ā¦ context was the other thread, not deliveries).
Nope. This was from last year, I think, about what was missing and/or needing work, which seemed like closer to the point (than PDC thread):
25 April 2021. Iām trying to find out when I can expect to receive my phone. Especially since my current Android phone is getting long in the tooth and the camera doesnāt work anymore (wellā¦ it canāt focus)
Order Date: 23rd Oct, 2017
Shipment confirmation email: 25th Feb, 2022
Shipment email: 24th March, 2022
Delivered: 29th March, 2022
If you donāt have any estimate in your Purism account, then even Purism donāt know when the CPU will be available for your phone yet.
The Librem 5ādue to the CPU shortageāwill continue to be delivered monthly and we expect to hold stock of it during the latter part of 2022 or early 2023. The Librem 5 USA (with Made in USA Electronics) will be delivering through pre-orders and likely in stock in Q2 2022.
Source:
And when he wrote āexpectā it shouldnāt be taken as a promise, because nobody can really know when the CPUs will be in Purismās hand, especially in these unstable timeās. Btw.: I think part of Chinaās new silk road goes via Ukraine and Slovakia to Duisburg, Germany. Although I donāt know if Purismās supply chains are affected by Putinās invasion in Ukraine.