It started with me wanting help reflashing the unit (because I couldn’t remember my password) then went to re-flashing the modem, then to me still struggling to get the doggone thing to make a call–which is where I gave up a year and a half ago. After comment 66 where I reported it could make a call but only if unrealistically close to a tower (I had to park outside the gate of the people whose property the tower is located on) it transformed into a discussion of someone else’s issues.