Ghosted after refund request, what now?

[irvinewade]

@Privacy2

doing gymnastics

@Privacy2

Cleaning logs

Cleaning logs is not gymnastics. It’s just good practice.

[Privacy2]

@FranklyFlawless

That is not a fact.

Edited for wiggle room.

[FranklyFlawless]

Okay, well I can challenge one more statement:

@Privacy2

PureOS on the Librem 5 is starved of RAM.

It is fine for most users, but some prefer more. I only use Firefox ESR, Secrets, and Shortwave/Lollypop most of the time, so my workflow is much more frugal on the Librem 5 (USA). However, I would appreciate more actual RAM for the future if my circumstances change.

[Privacy2]

@irvinewade

Cleaning logs is not gymnastics. It’s just good practice.

I can link to a lot of recent and old complaints about this issue. Low disk space - how to clean out garbage? Tips for Managing Disk Space?

The point being that 32GB is not enough for a lot of people on this forum and is, arguably, an “ancient” spec. Why? Mostly they like/use flatpaks and don’t like to always keep their disk clean. Using old hardware … steals time (things take longer, one spends more time cleaning, one spends more time deciding which apps to remove to install some other app, etc.).

[Privacy2]

@FranklyFlawless

It is fine for most users, but some prefer more. I only use Firefox ESR, Secrets, and Shortwave/Lollypop most of the time, so my workflow is much more frugal on the Librem 5 (USA). However, I would appreciate more actual RAM for the future if my circumstances change.

So do you think that Why and how to extend ZRAM on L5. A revolution for Librem 5 stability! is exaggerating the situation? People are claiming that setting ZRAM to overcommit makes the system more stable and that they had lots of issues (crashes) before this.

[FranklyFlawless]

I think ZRAM is excessive for my Librem 5 USA workflow. If other users need it for their workflows, then they can follow the instructions as you have kindly provided. My Librem 5 USA is stable as-is, with little to no issues, so I see no need to experiment with it at the moment.

[irvinewade]

@Privacy2

I can link to a lot of recent and old complaints about this issue.

Sure. It should be cleaned by default.

[Nami]

I’m currently being ignored. Bought the Librem 5 in 2018. Now I really want a refund but I’m getting completely ignored. No answer, and the no refund policy is apparently in work from 2020 wtf. So how does that work? I even asked for a refund in 2021 and got accepted, but I got nostalgic and said I’ll wait. GIVE ME MY MONEY BACK NOW!

[JCS]

Ghosted after refund request, what now?

Purism is actively processing the refund queue based on a monthly refund allowance managed by the support manager. Responsiveness may still be reduced while staffing resources are adjusted and ticket backlogs are reduced. Purism is implementing a plan for accelerated refund disbursement moving forward and it will eventually become an automated process e.g. for unshipped product.

[bender]

Same here. The refund was acepted but I never heard anything more. I also never receive a reply to my inquiries. This is unbelievable. I have never experienced anything like this with a company before.

[FranklyFlawless]

Purism is heavily lacking resources at the moment, so there is not much anyone can do other then wait it out. I am confident your and @Nami’s refund request will be fully honoured with assistance from @JCS once such resources are available for allocation and distribution.