Maybe, but also take into account I wasn’t replying (talking) to you.
By waste of time, I mean, your time, not mine. If your goal is to get your money back, foaming about here on the forum isn’t going to lead to that.
Instead trying to talk to Purism, regardless of the results, is your only real course of action.
You can accept that for the truth, or pretend it isn’t and keep floundering here on the forums.
That said, I’m not NOT sympathetic to your situation, but no matter how I feel about it, what I write here, wont do ANYTHING for you getting what you want. That is the point.