I requested a refund a week ago and still no response. Per the new refund policy you might never get a refund. " If you want to cancel an order for products that are in the process of crowdfunding or pre-order, we will issue a full refund once the crowdfunding/pre-order of the product is completed and all pre-orders are shipped." As orders are always being made they will never complete all the “pre-orders”. I have checked my spam box. I guess i will have to file something somewhere to get a refund. It seems that this phone will not be a daily driver for a at least a couple of years. I hate to be so negative about the progress as i would love a working phone that actuality functions.