I have an L5 ordered (Sept 2019), so its still a while away I’d reckon. I now need a new phone having lasted as long as I could. So I’ve pretty much written the L5 out of my life. In a few years I will most likely return and see what that current batch is and get that one, if there is stock.
My quandry is that up until the last month or so I thought that I’d put my L5 money to a V14 laptop as I have been thinking about a new laptop for ages. The trouble is that there is now what appears to be an avalanche of people coming out of the woodwork with V14 hardware issues, software glitches that shouldn’t be there (which are worse sometimes), and most concerningly, shithouse customer service (I have also experienced this on another matter…yes, it can be very bad).
On top of the above, and regardless of what the Purism website says, I’m totally unclear of how long it would take to get a V14. The website says pretty much in stock, yet people saying they have been waiting for months.
I would love to be able to get a fully working V14, but I don’t think I’m game enough for a laptop that may give me problems that will set me back more than $2500 AUD. Being in Australia makes returning it for whatever reason a nightmare.
I am aware that the complaints may only represent a small proportion of V14s sold. Or does it? The worry is that people are complaining across multiple platforms now. Not just here. To me it speaks to either poor manufacture or poor quality control. Or both. The latter maybe due to stretched staff.
Regardless of whatever the real problem rate is, I feel that the climate is worsening. Before I regarded it as the weather, but now it seems to be more systemic than I realised.
Glad to be proved wrong.