My (unplugged) L14 informed me that it was about to power down, as it was out of battery power. I let it do that. Then I tried to plug in the power charger it came with, and no LED light came on. I tried several times, and left it plugged in overnight. Still no light. I turned on the power button and it did begin a boot cycle, which I immediately shut down before it finished. So I think this is a power issue.
Today, I opened the back and tried unplugging the battery and the CMOS for a couple minutes and then plugged them back in. Then I connected the power charger. Also no LED light. I also tried plugging in the power charger while the battery was unhooked, but no LED light.
I am currently trying overnight a USB-C charger I just bought to see if that works, but I am not hopeful.
Assuming none of those things work, is that all the troubleshooting I can do before I contact support? I am out of the warranty period, so I’ll have to pay for replacement parts/repairs myself.
Disconnect the battery and leave it disconnected, and put the cover back then connect it to power OEM BARREL and try to turn it 0n. If turn 0n, buy new battery 3-cell.
This is a minefield. Any random USB-C charger may or may not work. Did you first check the Librem 14’s requirements for successful Power Delivery negotiation? (At a minimum you should try to verify the charger with some other device so that you know that the new charger at least can work.)
The problem could be in various different places … cable, battery, charger, charging controller in laptop, something else in laptop.
If you have a multimeter there could be some merit in testing the battery to determine whether it is charged or not.
Purism Support may be able to suggest further troubleshooting steps before a decision is made as to whether it needs to go in for repair and what form that would take.
Yes, understood - I did read (at least some of!) the posts discussing this. It’s a 90W (my understanding was at least 65 was needed but more was ok?), supporting PD 2.0 or 3.0, USB 3.1 Gen2, with output up to 20V.
In any case, it didn’t work - but I understand USB-C isn’t always working for people to power from zero (which is where the laptop is now, it won’t even turn on).
Also after looking around more forum posts, I realized I did have this issue as well recently: Sparks Fly / Librem 14 / Power Cord. Not sure if it’s related to what’s happened here.
Thanks - I tried disconnecting the battery, leaving it disconnected, putting the cover back on, and connecting to the power barrel OEM power supply. Not turning on.
This unfortunately is wrong. There is no “up to” when it comes to voltage. The USB-C PD power supply must be able to supply the actual voltage that the USB-C PD power consumer asks for, not more, not less. (A compliant power supply will of course then not supply any power, beyond the base level of power, if this negotiation does not succeed in reaching compatibility.)
As such therefore when you plan to buy a USB-C PD power supply you need to get a list of voltages that it can supply and the corresponding maximum currents at that voltage - and then make sure that that is compatible with the requirement of the power consumer i.e. voltage present, current adequate.
Maybe. Maybe not. I do endorse what the last post in that topic says though: Switch on at mains power outlet after connecting up.
Probably not worth pursuing then. I would proceed to contact Purism Support.
Other things do work in that socket.