if it was done by purism,which i give a 50/50 of because only the easiest of questions are ever answered it seems,leaving no clarity on this question…then it becomes rather impossible for them to admit they did it after claiming for days to have been unaware of it.
I have had so much confidence and earlier in the thread defended delays (I understand delays, i would have understood delaying further because of what was shown in pictures and where we now find us) but, i feel… unsure now. And trust is everything,when thats essentially part of what you are selling.
The phone developer chiming in feigning ignorance and complete inability to understand why someone might have questions certainly did not help ,and did no favours for you,purism or nicole.
Since i cant refund,as to my understanding that feature is not available untill the order que reaches me,i will wait since i assume you ,and by you i mean purism, want to communicate internally (i hope you do,it seems like you dont,to an extent) and release an update on this adressing the many questions that on the forums have gone unadressed.
there are simply,in my opinion , far too many questions about how this happened. Who knew what,and when? Why were others not informed? Why did a customer discover it? Did purism do it or their supplier? Etc etc. Answers have been given,but none that answer the questions… (my opinion). And i am not trying to be a negative nancy. I sold friends on Purism products and values, tried to contribute and learn and have had no issues with the delays beyond trying to suggest constructively that in uncertain covid times where suppliers might give you a date ,miss it and say “Sorry” leaving you to take the blame, to not announce things untill theyre actually in stock ,storage,ready etc.
In an odd way, this thread charts my own path to going from extremely excited to extremely anxious, regardless of delivery dates or delays.
Sincerely not meant to be a hater, just asking questions anywhere else would be absolutely fine to ask. But as i said in an earlier posts, some members and a phone developer, seem to be more concerned with peoples concern,than why they are concerned.
Nothing against Nicole,Kyle or Purism or its employees.
Sincerely,
Jon Kovach