I dont know jaylittle but this is a major foul up for any vendor,one whos selling point is secure hardware and privacy with massively upmarked prices for this custom hardware…well it nullifies the entire reason to purchase or pay the high price? If Dell or Lenovo shipped 1 one of these to a company,that entire company would tear up any further orders and look for a different supplier.
As customers we have to know what went wrong,and that our laptops will not be the junkyard solder batch, we paid a high price to have something above average in hardware security.
If nobody mentions the issue or makes an issue of it, the ominous comment about “looking into wether this affects longevity” sounds alot like looking into wether they can say F-it and ship all the R-tarded batch or batches and clear themselves of any wrong doing.
Now of course i could be wrong but when there is a really big issue and no answers,all theres left is speculation.
true but assuring customers that these ones will not ship and anyone who recieved one can exchange it free of charge would probobly go a long way to making people who are waiting on theirs,nervous that they will get the junkyard version and be stuck with,and purism waiving liability or some such feel a little more at ease. no need to talk to china for that.
Agreed, and Purism should probably comment on that, even on a Sunday, but they are human like all of us, so they may be waiting for Todd or someone to provide guidance, while simultaneously trying to attend to family matters.
I understand this, at the same time it is a business and problems are not limited to mon-fri 9-5 nor customers concerns. I am just looking for 3 550 USD, Plus cross atlantic/EU import tax fee’s worth of reassurance…
I do not understand why they absolutely want to respect the parity of shipments when it is quite normal that those who have ordered for a very long time receive their computers before those who ordered them recently.
The major concern is that it has slipped through Purism’s QC. While I’m waitng for the results of the investigation and giving the benefit of the doubt to Purism, I’m still paranoid about it. What’s the point of anti-interdiction if it has slipped through QC?
Hopefully it’s just a hotfix and not an attempt from a threat actor or similar
Purism doesn’t have that kind of power with its suppliers. When you are ordering a custom batch of a couple thousand laptops per year, you have a very different kind of relationship with an ODM than a company like Dell or Lenovo, and it isn’t easy to find a good ODM who is willing to work with you.
There are only two companies in the world who make custom Linux x86 laptops (Star Labs and Purism), whereas there are roughly a dozen Linux laptop sellers in the world who sell Clevo models, because it isn’t easy to make the economics of custom manufacturing work.
I used to work in a company that made small scale custom hardware and I can tell you that these sorts of things happen when getting the first batch of custom hardware.
For me , personally, that it can and does happen is not odd or worrying. Totally understand that part. I am worried though that i’ll get one of these oddly (poorly) modified laptops. I know they are under great pressure, so im worried more will slip through or that they will determine it “does not affect longevity” and ship the wonky ones as is.
again,have you viewed the picture in question? the soldering looks like it was done by child labour.
its concerning that anyone at purism would think it acceptable? You can look at the librem in pictures thread, its not just me…
If you dont have an answer,on the laptop,as a phone developer,perhaps its better to not rile up a customer even more? unless you want a very large refund request from me.
knowing i wont have to open up my laptop to see wether or not its the wonky batch. How many units affected. What will be done about it? Nicole gave a reply but it raised a lot of questions too. At this point, i dont know either… i have to wait for more information but if nobody brings up or is allowed to bring up issues, there will be no impetus to adress them.
In short; more answers and information,which im sure will come ín time, and from there i can make up my mind. It’s also a bit uncanny that as soon as one expresses concern, the expression of concern becomes the main concern by some members.
True there are certain fanboys on this forum that always defend Purism no matter what.
But since obviously Purism was aware of this issue for a while now, (except Kyle, who is obviously on a doesn’t need to know list) there’s no reason why we can’t all the answers today about all these questions, IF purism is willing.
Even if I fully trust that the L14 is fully functioning without any problems, and that soldering will 100% not affect the unit in anyway, I expect, as a customer who paid $1300 for the laptop, to get a quality laptop.
Idk if I can find someone who paid that amount of money to be genuinely happy regarding the soldering job.
3500USD for me, plus EU import fees, i need to know before it ships…that that…thing,we saw, wont be what i find if i open my laptop. I dont even want to have the thought now that i will either have to refund or open the laptop and hope i got the good batch so to speak.
Thats what the last post in the "Librem 14 in pictures thread " says.
This is NOT resolved,and if this is what counts for resolved, i will be refunding in full once that feature is enabled.
