Librem 14 won't recognize power adapter

Hardware
1

I have a Librem 14 only about 1 week old. For the first week it was working fine but today it stopped recognizing the power adapter and the battery won’t charge. I also tried plugging it in with a USB-C cable to an external Mophie battery pack, using the right USB-C port, but that doesn’t charge the battery either. Any other ideas for troubleshooting? I have tried unplugging, using a different outlet, etc. Blue light is on on the power adapter where it connects to the cable going to the outlet.

2

Do you have enough power to run PureOS? If so, what do you see when you run these commands in a terminal?
upower -i /org/freedesktop/UPower/devices/line_power_AC
upower -i /org/freedesktop/UPower/devices/battery_BAT0

1 Like
3

I would contact the seller for warranty support but …

Are you sure this is a Librem 15?

As far as I know, neither the Librem 15 nor the Librem 13 supports charging via USB-C. The USB-C is data only (but can of course supply power in the other direction i.e. to the USB device, to the limits of vanilla USB 3.0). So it may not be a great idea to try to shove power into the laptop.

This answer would be different if the laptop is in fact a Librem 14.

Please clarify.

1 Like
4

sorry you’re right it’s a 14! i edited the post to clarify, i read somewhere that this model does support charging via usb-c in the right port but now i can’t find where i saw it

1 Like
5

There are two USB-C ports.

One USB-C port is a full function port, supporting power in (Power Delivery) for charging and DisplayPort altmode for video out and of course data out.

One USB-C port is a vanilla port, supporting only data out.

Both ports of course support some power out to a USB peripheral.

So, yes, you do have to use the correct USB-C port for charging and, sorry, I don’t know which is which.

Again though, 1 week old Librem 14, I would contact the seller for warranty support. support@puri.sm

2 Likes
6 
yetta@yetta:~$ upower -i /org/freedesktop/UPower/devices/line_power_AC
  native-path:          AC
  power supply:         yes
  updated:              Tue 22 Mar 2022 10:12:59 PM PDT (104 seconds ago)
  has history:          no
  has statistics:       no
  line-power
    warning-level:       none
    online:              no
    icon-name:          'ac-adapter-symbolic'

yetta@yetta:~$ upower -i /org/freedesktop/UPower/devices/battery/BAT0
  native-path:          (null)
  power supply:         no
  updated:              Wed 31 Dec 1969 04:00:00 PM PST (1648012525 seconds ago)
  has history:          no
  has statistics:       no
  unknown
    warning-level:       unknown
    battery-level:       unknown
    icon-name:          '(null)'
7

When charging from the AC adapter, you should see online: yes like this:

$ upower -i /org/freedesktop/UPower/devices/line_power_AC
  native-path:          AC
  power supply:         yes
  updated:              Wed 23 Mar 2022 08:23:49 AM -04 (3420 seconds ago)
  has history:          no
  has statistics:       no
  line-power
    warning-level:       none
    online:              yes
    icon-name:          'ac-adapter-symbolic'
8

There is a whole thread about this. Unfortunately, it looks like you’ve joined the club.