Greetings all. I’m in a pickle and I’ve read the documentation, but I can’t find documentation help with my situation and so I’m hoping someone out there can save the day for me. I purchased a used but very new (7 months old) Librem 15v4 with PureBoot bundle. From what I can tell, the Pureboot bundle includes the Pureboot menu (which I see when I start the machine) as well as a Librem Vault gold-colored USB key with some factory-set crypto codes on it. The items I received from the previous owner were the laptop in addition to the Librem Key (usb key) and a Librem Drive (usb key) - but no gold-colored Librem Vault usb key.
When I start the machine, I’m presented with the Pureboot Main Menu
I assure my Librem Key is installed in a USB drive and select Default Boot, but I receive this error:
I don’t know what to do at that /boot command line, and so I shut the machine down to try many other options from the Pureboot Main Menu.
I’ve tried many things and nothing works. I even tried the OEM Factory reset - which probably doesn’t work since the dialog box mentions “It require that you already have an OS installed on a dedicated /boot partition.” Here are the steps and result from this effort:
I plug in the following usb keys: Librem Key and Librem Drive (I don’t have a key labeled “Librem Vault”, if that matters)
I select OEM Factory Reset from the Pureboot Main Menu
It begins chugging away
And eventually provides the following error:
I’ve spent hours on trying to get this machine booted and/or reset and I can’t make any progress. I’m not even sure I have all the items necessary to get the machine operable - I don’t know what I don’t know. I have technical knowledge from the Mac/PC world but this being my first Linux machine, I’m not sure what to try next. I contacted Pure but they sent me to the documentation, which I had already read back/forwards, to no avail. Any advice/assistance would be keenly appreciated! I’ll post pics of any steps you might suggest to try and make this troubleshooting as transparent as possible so it can hopefully move along quickly.
If there are any Pure support employees reading this, I would be interested in using a service to send the device in for a fresh factory reset. I asked this question via Email but haven’t received a response.