It was fine, but a few days ago when I come home to it, it was dead. No sign of life at all. No charging light. I could not turn it on at all. Any help?
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? https://docs.puri.sm/Librem_5/Troubleshooting/Charging.html#librem-5-troubleshooting-recharging
Scroll down for the instructions for Evergreen.
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Thank you for your reply. Tried that, no flashing red light at all.
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If you remove the battery and plug the device to the charger, is there any light?
I am afraid not.
you could try the procrdure brought up by irvinewade first
If you have a laptop with a USB-C port could you connect the phone to the laptop, and show me the output of: lsusb ?
Also could you try to change the orientation of the charger cable?
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Nothing, it wasn’t listed. I did try flipping the cable, or another cable.
When you ran lsusb, did you found this line:
Bus 001 Device 010: ID 1d6b:0104 Linux Foundation Multifunction Composite Gadget
No, I am afraid not. Nothing like that.
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 014: ID 04ca:300d Lite-On Technology Corp. Atheros AR3012 Bluetooth
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Can you contact us via email to: support@puri.sm with your order number and describing the steps you took so far in troubleshooting.
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