Librem 5 not charging

Hardware Librem 5
1

During January I hardly used the L5. Maybe onec/twice updated OS.
Yesterday I done an update and afterwards the L5 stopped charging.
Any advice??
Thank you

1 Like
2

Remove the battery, insert it back, and try again…?

3

Try this procedure if you have Evergreen. Instructions for earlier editions are also on that page.

3 Likes
4

tried that - didn’t make a difference

5

I do have Evergreen.
Now it is more like Everblack.
Didn’t work.
hmmm

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6

Two pieces of advice based on my experience with a Librem 5 Birch:

  • The orientation of the USB-C cable can matter. Even though it seems symmetric it is really not. For me, it will only charge if I have turned it the “right” way so I put some tape on the cable to see which way should be up.
  • If the battery got completely drained it needs to charge a really long time, like several hours before it shows any sign of life.

So I would recommend letting it charge for a few hours, then turn the cable around and let it charge the other way for a few more hours so that you are sure you have given it the chance to charge in both ways, then after that try to start it. Removing the battery and putting it back can work if the power button does not seem to do anything.

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7

See here please: https://docs.puri.sm/Librem_5/Troubleshooting/Charging.html#evergreen

4 Likes
8

Nope, doesn’t work.
Any other ideas?
As I said - I hardly used it during January
I updated OS yesterday.
That’s it.

9

Check the USB cable…? Use another one…
Check the battery voltage using a voltmeter…

Does the phone works without the battery at all, just by providing power via the USB cable?

1 Like
10

It doesn’t

I read elsewhere(don’t remember where now) that you must use the charger and the cable provided.

Honestly … but I don’t have a voltmeter

11

Okay, do you have any details, for example, do you get red indicator at all at step 5?

1 Like
12

Thank you for replying.
No red dot at all.
Yesterday during the time the device was working i got all colours yellow green violet/purple red

13

Is it resetting of bq25895 charge controller for over 11 seconds, through power button, of any help?

“After some brief testing we did, we found that pressing the button for roughly 11 seconds caused the charge controller to reset.”

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4 Likes
14

Thank you, @Quarnero
@mladen I am afraid the answer is still no red light or any light of any sort.
Cheers

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16

Hey guys, to cut the story short: if the reset instructions are not working, then we need to accept possibility that the hardware is faulty. The best is that you contact support@puri.sm so that we see what to do next.

3 Likes
17

Thanks all.
Purism support here I come.

1 Like
18

It seems that maybe you broked some parts into the L5.usb-c port, this happens if unplug, plug the cable wrong.

19

How do you plug in a USB type C cable wrong?

3 Likes
20

You must be joking.

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21

Using too much force? Too much angle? It’s not like they are indestructible.

4 Likes