Regardless of rewarding behaviours, shipping a phone to anyone who is active in this forum will be a good way of disproving wild rumours and speculation. Unfortunately that is probably not me because of, at least, the long shipping delay. Better to send it to an early backer in the US or, failing that, someone in Canada who can afford the duty. 
@Caliga Any idea of where you are in the queue?
The more I spend time on this forum, the more Iām reaching the conclusion that the Linux security and privacy focused crowd are really a very entitled and whiny crowd.
If I worked at Purism I would be beyond demoralized by some of the crap here.
The companyās very purpose is to improve the tech world, and it isnāt those people who would never buy their products that are criticizing the loudest. It is the people who bought an L5 and think the company should waste money and resources coddling their unnecessary and unjustified need to have their hand held.
I think Iāll be a Chestnut. Ordered Oct. 17.
And itās not unlikely Iāll receive it in January, as it will be stuck in customs for some weeks.
Already had that with the laptop. 
So I need to be patient anyway.
Linux people entitled? Whiny?
I fled from Windows about two years ago and I agree with that assessment. Having asked for help on what, at that point of my journey, were beginnerās things on numerous forums I was struck by the sheer number of smart arses and generally unhelpful nature of the vast majority of people I had the misfortune to encounter. For the large part there was less angst by trudging away on Google and paying for advice. Now I have a level of proficiency that I almost never go to these forums. I have sat back with amusement and noted the narcissistic injuries take their toll here on those here.
While it appears that I digress the point is well made by @2disbetter that the level of whinging here because it hasnāt gone the way that some people want speaks volumes to me. I agree with that assessment.
Personally, I have never been so disappointed with an online community of which Iāve been part as Iām disappointed in this one today. The amount of grief Iāve taken both here and on /r/Purism in the last 48 hours has been absolutely stunning. Meanwhile Purism hasnāt corrected their lies. They havenāt provided any new information. They did however force Bryan Lunduke to create an account on the company forums and repost some previous tidbits, so I guess that is something.
In any event you all will be happy to know that I have begun the process of requesting a refund. If Purism wants me to shut my yap, providing me a refund is the absolute best way to ensure that. Once my financial ties to this floundering project have been cut, Iāll be more than happy to lurk and promise to only come out of the woodwork to gloat once this entire thing implodes and the time comes to say, āI told you soā.
On the other hand, I might be wrong. Iāve been wrong a lot in my life. I hope this is one of those times. If it is and Purism gets to the point where I can simply buy a FOSS powered, spyware free phone and have it immediately shipped to my doorstep then Iāll be more than happy to eat more words and pony up some extra cash for my penance. I would likely even apologize to the community for upsetting so many of you. Please believe me when I say that this was not my intention.
However one thing I wonāt apologize for is taking this company to task and pushing them to live to their claimed standards of transparency, openness and social purpose. If that part of this is what is really ticking you off then you already know what I know: Purism is just another corporation and for better or worse they donāt deserve your inherent trust. My advice when it comes to any corporation is to judge them based upon their actions. Donāt judge them based on their slogans, marketing or press release fluff. Down that path lies damnation.
I hope this is goodbye. Of course if Purism doesnāt give me a refundā¦ that would say quite a bit about their financial situation, wouldnāt it?
Wow - I need to say, that this is not about a popular revolution or some kind of a super cool techno club or something. Itās ājustā a phone, so why donāt you all come down and have a chill.
@jaylittle Purism will honor any legitimate refund request. A user can ask for a refund at any point before his phone order ships, and in the first 30 days after it was received.
Jay, It is your choice what you choose to do with your own money, but I think that you are over-reacting.
Consider these facts:
Purism only has 20 employees working on the Librem 5, so a lack of communication may simply be due to the fact that Purism employees are working hard on solving the problems, and not spending their time responding to posts on the forum. As a person who has worked on both hardware and software projects, I can tell you that everything takes longer than expected, and there are always little problems that arise. If you look look at the latest Linux device tree files and the latest Qemu images, you will see that Purism is making a lot of progress.
Creating a new mobile operating system and using a lot of hardware which has new Linux drivers is a hard task, but it appears that Purism is doing it. Look at the commits that Purism is making in the Linux kernel and you will see that the company is solving the technical problems. The overheating issue appears to be solved.
It is fine to decide that you donāt want to go through the pain/joy of being an early adopter, but it isnāt OK to post that you think the company is failing financially when there is no evidence of that.
Where should I look to find those files?
Just to add to the above points:
Iām thankful they concentrate on the important things.
If Purism wants me to shut my yap, providing me a refund is the absolute best way to ensure that.
Holy fuXX0rs Bukkake!!!
Do have some sort of magic decoder ring for everything you read or something? Purism never tried to gag you, they were never even present ITT! That was me and I donāt work for Purism. Iām just some lady who has had enough of your narcissism. Also I wasnāt saying you should ask for a refund, rather they might just exercise their 'right to refuse" and refund you if you keep acting as self appointed assassin of their reputation.
I admit I had not read this sentence when i posted my reply. @jaylittle I do not want to shut anyoneās yap . But you questioned if we would honor a refund request or not.
Hence my previous reply.
what is the difference between mouth and yap ? itās a rhetorical question since the OP has answered that himself above ā¦
Be cool, yāall. Theyāre gone, let them take their poison with them. Weāre all just trying to have a good time here, no sense in getting all fired up when theyāre not even here anymore and we know theyāre full of shit anyway.
I originally sent my request to a Purism employee that somebody suggested I chat with regarding this situation. Due to the lack of response from Mr. Saenz I went ahead and looped in support@puri.sm. If there is a better choice, please advise.
Letās review. You seem to believe the following things:
Let me just say that I am so glad I donāt live in a world of your making. I sincerely hope that you find an avatar that doesnāt fall short of your expectations one day because honey I am quite sure Purism aināt it.
Have a great life,
Jay
The software isnāt the problem here. Most of the great things you posted are software related. The hardware is the problem and Purism has gone out of its way for quite awhile now to NOT speak of the hardware. When they do its usually vague. But hey I was fine with that. It was a work in progress. The shipping snafu was the straw that broke the camels back for me.
As for implying that Purism might be having financial problems being so offensive. I have literally asked them in the form of a simple to address yes/no question to address that directly. They have made the choice to ignore my questions and the questions asked by numerous other members of the community. They are choosing not to simply tell us āNo we arenāt waiting on future sales to finance the completion of existing ordersā
I even removed that question from my original list when I reposted them in Lundukes āletās rehash a bunch of stuff everybody already knows so we can shut most people upā thread. And you know what? It seems to have worked. Maybe he is better at marketing than I thought.
In any event I have given Purism multiple opportunities to address our concerns with some carefully designed questions. They have refused to provide even a single answer.
I could go on but I wonāt. I am tired of wasting my time here.
Yes, I think you are in the wrong place. I do not know about others but I have been working on research and development projects for 35 years and I know that it is impossible to give absolute timetables. All timetables must be seen as indicative. Thus I have no complaints whatsoever against Purism and I think they should be allowed to work in peace. Why not wait for a year and when there are reviews and stable products have another look at the phone. I do not want the Purism people to start informing so much instead of concentrating on the development work. I think information has been quite enough and more details will emerge in a few months time. The ultimate answers will be given only when I have the phone in my own hands and I can wait several months (even if I would like to have it as soon as possible).
See:
https://www.spinics.net/lists/arm-kernel/msg750923.html