I’m new new Librem 5 owner - I’ve been using my new Librem 5 since Saturday (July 8). I’ve been loving it, and apart from three apps (Android) needed for work, the Librem 5 is my daily driver.
However, today I checked for updates as I do daily, and saw there was a “OS Update”, so I updated, and let it do its thing. I was prompted to restart the device, and upon doing so, the device decryption password field came up like normal. After entering that however, then, the phone screen remains blank but slightly lit. There is no way for me to then enter my unlock code. (the phone appears to be powered on as I called my number from a different phone and the number dialled (but the call didn’t come through to the Librem 5 (i.e. the dialler screen didn’t show up, nor did the phone ring)
Steps I’ve followed without success:
I restarted the phone.
I returned all the kill switches off and rebooted.
I removed and reinstalled the battery and rebooted.
All of the above again.
I then contacted Purism, and the support technician suggested:
a. I wait up to 15 minutes (it’s now 90 minutes) in case there is a delay.
b. connect to an external keyboard ( I only have a laptop so can’t do that)
My laptop doesn’t run PureOS, and looking at the reflash instructions, I see I need to install UUU (Universal Update Utility). However, the disto I run on my laptop does not have UUU in our repo, so I’m not sure I can do a reflash.
I’ve replied to the technician, but due to the time difference between California, and Australia (It’s now 9am Wednesday for me as I type), where I am, I thought it may be best to seek further advice here in the forum since it may already be outside of office hours.
So, can anyone hopefully help with suggestions and advice?