I have taken the L5 out of the box after 3 mothns. I run all updates from Purism store. Then it asked me to restart the phone so I did. When it shutdown it didn’t turn back on. So I pressed the power button to turn it back on and green LED lit up and it vibrated for quarter of a second. Nothing comes up on the screen. And then green light comes on and phone vibrates again. It is completely stuck in this process.
I have tried taking the battery out and also plugging in the charger but nothing helps. I have emails purism support about this problem 1 week ago and didn’t get any response.
Is there anything I can do or is the phone completely kaput?
I have taken the battery out again and this time I get Green, Orange light and then vibration. And then it just keep repeating the process. Still nothing on the screen.
After power then green/orange light, wait five seconds. If you don’t see anything, the phone has almost certainly booted OK, but has not lit the screen.
Hold power button down five seconds, then release.
Go back to 1.
You may have to repeat this a number of times before the screen lights up. Doing this in a dark room can help you see if the screen is lit before it actually displays anything. This also helps if you had the screen brightness very low before restart.