Hi, I recently did a PureOS software update. Afterwards, my computer doesn’t load up. It just gets to a blank black screen with a small blinking cursor up in the top left of the screen.
Looking for any help or suggestions. Thankyou
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I have no idea what could have happened (except that a desktop manager is not loaded), but try pressing Ctrl-Alt-F1, Ctrl-Alt-F2, …, Ctrl-Alt-F7. One of these combinations should drop you into a Linux terminal login screen from where you could try to troubleshoot further.
What is the computer? Librem 14? Other laptop / desktop? Librem 5? Something else?
In any case, in addition to the suggestion in the previous post, can you SSH in? Is the computer on the local network?
Otherwise also try LiveBoot if this is not the Librem 5.
With any of those three approaches you may be able to examine the system log to find out what went wrong.
This generic problem has been around in Linux for a very long time in a wide variety of environments and distros. Typically it means that the GUI didn’t start, which can be because there is no available graphics device (discrete or integrated) because of driver problems or maybe there is some configuration problem in the GUI or …
I assume that this problem is 100% reproducible and not just some one-off cosmic ray event. That is to say, I assume you tried the IT Panacea of turning it off and turning it back on again. (If you haven’t done this then I would hold off doing this and first attempt to troubleshoot the problem.)
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thankyou, I tried all those combinations and wasn’t able to get a terminal.
thankyou.
Librem 14 desktop. I’m not aware i f I can ssh in. I’m familiar a little with ssh, I have a windows computer I can use - but not sure how would ssh into it.
I can try Liveboot - I’m not familiar - could you send me a link to learn more. Would this delete the files and apps I have on the device?
I tried the Ctrl+Alt+F1…F7 as suggested by Vuntun but noting happened. So I don’t know of a way to access the terminal and possibly look at logs.
I have tried turning off and on again. Also I have no peripherals attached.
Link to the video I made showing what’s happening:
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For starters just try ping a.b.c.d where a.b.c.d is the IP address that the Librem 14 has. The ping command should be valid from any Linux computer or any Windows computer.
A question of course would be … how do I know the IP address? That depends on how you have set your network up. If you have done nothing explicit or complicated, jump on your router and see the IP addresses that have been handed out to the various devices on your local network.
No. Liveboot just means to boot from a USB flash drive that you have previously prepared or procured for that purpose. It boots into a stable, clean, GUI environment.
Something like: Installation media - Purism user documentation
But make sure, in all that, that after you choose “Test or Install PureOS”, you don’t actually go ahead and install PureOS using the Calamares installer.
