@kieran, please calm down, we understand your firm ground approach! Anyway, @Honza was requesting, kind of, one or simply one EU trusted point of purchase that automatically, sort of, takes responsibility for all “EU based support/warranty service and shipping” (and able to cover most of simple local language and/or English language requests, replacements, etc). I think I know one very fine Linux laptop company in Spain, few of them in Germany, etc. so I do not need to look forward, somewhere overseas, if I might expect to get headache if any of potential issues arise. And yes we understand that international logistics are doing very complex job, that they need to earn money too, that they are professionals, that we are able to track our overseas deliveries, but perhaps, a lot of people just don’t want to be bothered with such behind the scene work (and not something that you would like to recommend to someone that you care of, simply because there is smell of something unknown to them), trust me, they want to have more transparency. Perhaps is at plain American English hard to understand that EU customers would like (appreciate) to have one shop, meaning one address to contact, that is located within EU borders, punkt. L5v1 and L14v1 are so very fine products that nobody can buy them in Europe, because they are handmade (HW/SW proofed/finalized for sure) somewhere else, if I’m right. And, this time it is not necessary to correct/interpret what Honza wrote as you, nether I, know if he is offering, perhaps, his facilities within EU to Harley-Davidson or to Purism. Or at least I understood his post here as helping hand and not as something that bothers me.
If things are easy to organize or not, we don’t know, but if small smartphone company from Switzerland knows how to reach EU customer: "Deliveries with a destination in countries belonging to the European Union are provided by Punkt.’s EU representative: … ", explain to them (provide details) how this/things work, as @LJD already wanted to say in his plain text (explanation) post, I guess. And, why should Honza provide any information to someone that don’t want to understand Purism delivery politics (read none, but only if you like such taste), make things up front untrustworthy (from EU customers’ point of view on purchases that he or she is accustomed to) or doubtful, as they actually are (at the moment). Please allow me this free kind of translation (from another perspective or just flag this post): “You (postal service will make this kind of “favor” for you) should inform your customs and VAT authorities that you are about to receive product that is not intended to be sold within EU”. Is this called privacy (within EU)? I don’t think so.