Support in EU for Laptops

Hi guys :slight_smile:
Handling the import, shipping and service through FLOSS Shop was pretty painful - you know the paperwork that comes with it, customs, tax etc… At some point it almost got out of hand which is why FLOSS Shop, in collaboration with Purism, stopped it. We are now working on a new clean solution without FLOSS Shop as middleman. How this will look like is not yet cast in stone - but what you suggesting is one of the options on the table.

For all existing laptops sold through FLOSS Shop, of course all liabilities and warranty will be handled through FS. Just no new sales ATM. Stay tuned, as soon as we finalize the plan and set it in motion there will be a public announcement. Be assured that we hear you.

Cheers
nicole

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