It’s not just about overcommitting and not delivering on time. This is obviously a chronic, a constant at this point that I’ve come to regretfully expect - Purism’s timetables are not be trusted. They are indicative at best. Which is a shame and silly leadership mistake that has been let to fester and repeat which erodes trust and good will. Once or twice but… sheesh.
Though, I think that’s just half of it. If they’d have someone doing and managing communications (this is an area that has specialists for example for product launches and community building) this could have all been avoided and they’d get a lot more press and interest. But as it stands, no, that aspect is overlooked and ignored - we only get marketing and random info from people giving it while doing other things. Even from marketing communications standpoint this has been a waste of a lot of potential throughout the last year. There is no coordination, no managing of expectations, no clear communication of development or steps, no coherent whole or deepdives to specifics (recently), no consistent story/narrative, no clarification of rumors or errors (mostly), no engagement (beyond tech support), no organizing of community etc. Even the message has become less clear and seems to not match what the other side wants to hear so it’s not received. [Btw. when things get hard, a good guideline is, you should always over-communicate rather than communicate less]
It’s almost seems like now, desperately, there is a feeling that a perfect (or just working) L5 would save the situation and make everything right, but I doubt that. It will help and we all will probably feel a bit better but no matter how much work or miracles there happens behind the scenes, it’ll amount to very little. Feels almost like analogy of a bad marriage: workaholic thinks he/she is doing everything for the family only to find out the relationship is hollow and distant - we just want to hear about their day: feelings, ideas, setbacks and not just get the physical reward. [sorry, that was bad, comical] This is what happens, when you choose to have a community: it’s not one sided, it needs work and resources and it’s now lacking. The end product does not justify the means fully. There can be no support or real reward or sense of wonder and victory if the troubles, daily grinds, mistakes and the lows, the effort but also the reasonings behind them are not known, but I suppose it takes trust and effort to share.
And yet we stay in this. Is it Stockholm syndrome? A cognitive fallacy perhaps - we think we have too much invested to back out now? Optimism: “…change is coming”? Probably a mixed bag. Some could be greedy for a new toy, some like the denial of pleasure and the wait and the anguish (maybe get help? ) and some explain it away in some other way. We could be just stubborn. Or delusional [well, L5 is somewhat aimed at the security paranoid ]. Rationalize it any way you want, but we [not sure if this should be community or customers] are not getting the best care here. Of course, it’s open for argumentation [and has been argued here] what is reasonably to be expected and how much each side is responsible for any expectations for anything in this. Yet, I still don’t think it’s just about the psychology of it but also… math. There is something to gain (we hope) and so far (most) have calculated that this wait-time and uncertainty is a price that we are (grudgingly) willing to pay on top of the money. And that may be one point to see: the wait-time may be necessary and forgivable but the uncertainty is unnecessary and badly handled. These are not the same thing. I hate the unnecessaryness of it as well as the wasted potential and opportunities [this will have financial effects to Purism in the long run]. Refusal to change is not helping either.
And at this point, I recognize, I may be just rambling and venting, so I’ll stop. One way to manage wait is to log off, come here less regular and read a book.