no ofense to you but have you lost business because of this delay in “activation” or whatever this was ?
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No lost business. But it strikes me that if the support is this unhelpful & unprofessional during this process then I have little faith in future purchases.
It’s a shame but I have had a bad impression of how they operate.
okay - but this process (as i understand it) was dealing with some foreign part of the infrastructure chain. it might be that it wasn’t ALL Purism’s fault …
besides the Librem One is a software service. why would you shove it in the same “pot” as the hardware service ?
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@LinuxNew I am PM’ing you in the forum. Yes we failed in providing timely support for this case and I apologize for that. And we will resolve this issue.
And I am closing this thread (but not deleting it). Because this has gone out of hand.
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