I want to note that “can be” is far far different than “will be”. I’m not aware of anyone from Purism asserting the latter.
While that’s good to hear, I wonder why Purism hasn’t made any official announcement saying that.
[Edit: You say that Purism is “acutely aware” of all outstanding refund requests. Explain, then, why Todd pretended not to understand the nature of the refund requests. See the discussion between Todd and Joe Johnson on the discussion tab of https://www.startengine.com/offering/purism . Personally, I read that and my opinion of Todd goes way down. Any comment @JCS ? What do you tell others in Joe Johnson’s position who are left without a refund while Joe got one? ]
I do know – the thread of “Purism has stopped replying to me” is the gist. I’ve collected lots of stories. It’s on forums (here, reddit, mastodon) and is in the press (e.g. Louis Rossman, …). It is everyone’s business how a FOSS company treats its customers.
It seems hypocritical that when one discusses FOSS, everyone here emphasizes that “sunlight is the best disinfectant”. But when one discusses issues with a FOSS company, they say “it’s not anyone’s business”.
This omits a very important half of the picture. Purism is aiming to put into the hands of its customers tools that will protect the privacy of the customer. Privacy is more important to Purism and to Purism’s customers than to the average person.
A private conversation between two parties should not be made public without the consent of both parties. In that sense it is not my business and it is not your business.
It is not private when one (or more) of the participants makes it public.
If you are acquainted with a couple and it becomes apparent that one is beating/abusing the other, do you look the other way and say “it’s not my business”? When others try to bring up that situation, do you have the gall to tell them “it’s not your business?”
My experience in Australia for what it is worth. I purchased 2 x Librem 5s in 2021 and it took 2 years for them to arrive, but I accepted there would be delays. Have these phones worked, yes they have as phones and a basic computer but you would be foolish to think the transition from Android or Apple to this new ecosystem would be easy. So much convenience is lost and this is the price of improving your security. However, in 2022 I ordered a Librem 14 with Qubes pre-installed. It arrived in a month or two, and I have to say once I started to grasp how Qubes works (which took a while), it is brilliant. The laptop is well spec’d, performs very well and with the latest Qubes 4.2.1 the software is slick. Highly recommend the computer, but while the phones are well built, you are buying into an embryonic ecosystem that you have to be ready to support. That is a personal decision. I make no comment on the companies problems with supply or apparent difficulty with refunds. I just state that they make genuine products, some of them very good.
Did you read what “someday” has discussed? I don’t think they ever implied that Purism doesn’t make genuine products.
Summary: They ordered a Librem 14 (mid-Feb 2024). Delivery was delayed too long. In the meantime they got a different computer and asked for a refund on the Librem 14. Purism ghosted him. At this point they have now taken delivery of the Librem 14 that they no longer want or need. They are selling it. If you think it’s so great, perhaps you can buy it from them or find someone to buy it from them.
Several forum users have however made that implication over the journey e.g. a forum user who is in dispute with Purism and has received neither device nor refund.
Given that @someday has received a device and is considering selling it … yes, in the case of that specific forum user it would make no sense to suggest that the products don’t actually exist, and that user did not make that implication.
But then forum users sometimes reply to posts where the reply is not actually a reply to the post e.g. no text from the post was quoted.
Yes. I looked into it … and I guess I was wrong when I said that someday never implied that Purism doesn’t make genuine products. In this case, Discourse recorded this as a reply to someday’s early entry ( Where’s my refund? - #87 by someday ) which was before he was able to get JCS to intervene (to get customer service to stop ghosting him if he agreed) to take delivery. In fact, that post by someday did use the words “Ponzi scheme”. Still, I would think one might read the whole thread before replying to a 3 week old entry.
Had you received an email asking for your preferred refund payment method? It should have been sent at least a week ago. Your open ticket is marked as “waiting on customer” and your refund is pending.
Hi, I have also received the responds from them asking my refund details but never got a responds back from them after that. @JCS Could you please help me out.