Unfortunately, it seems the financial department has problems/prejudices/… with resale/transfer of preorders. 
Originally was told the refund would take “several weeks.”
After not hearing anything for 5 weeks, I wanted to ask for an update.
The wait time on a refund is currently 7 months…not sure how this is supposed to keep customers coming back. Makes me feel like Purism is a ponzi…took my money in May and have failed to deliver a product, nor the refund.
If they are to be trusted that it will only take an additional 7 months for a refund, I will have given them an interest free loan for a year on an “In Stock” product…
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Do you have any details on that?
I had contact with a few people because I wanted to acquire their preorders, but they did not get a definitively positive feedback from “financial department”. In the end they either got refunded or decided to follow legal ways to get their money back.
I personally interpret inaction as a specific kind of action.
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I was going to wait until I actually received it, but I’m only a state away from California so I should be welcoming the laptop by the week’s end and I can no longer contain myself.
All Dates 2021
Ordered: August 11th
Shipping Confirmation Email: November 29th
Shipped: December 1st
Received: December 3rd (Projected)
Note: This timing is right on par with mladen’s estimated shipping dates from his October 26th post.
Though I suppose this whole thread will be obsolete if Kyle Rankin’s update about the 10 day L14 shipping comes to pass!
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Received: December 5th, 2021
It is with this note that I bid you all farewell from this thread. Physically the laptop looks very nice. But the honeymoon was short lived. Already having problems. If anyone can be of assistance see link:
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Purchased Aug. 11th 2021
Received Dec. 3rd 2021
Worth the wait; an impressive machine.
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Ordered November 7 2021
Shipping notice received December 10 2021
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exactly same response i got.
going on 6 months now waiting for the refund after the request.
Like you said, interest free Loan.
How can you approach this through a lawsuit? because i already tried complains and its not working. i know there’s a lot more people in this situation
because i don’t think they will issue refunds, they literally stealing money like a ponzi scheme
Hi
Newer Librem 14 still come with hot fix?
no, the current batch has a slightly reworked board design without any fixes
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Do you know if i can flash the chipset EC from inside on L14. Like flashrom -c EC-chip -p internal? or it just possible to flash it externally?
both. we provide a utility to flash internally (flashrom not supported) as you can flash externally via a SOIC-8 chip clip
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WOW I’m surprised now.
Where is the link for the ec flasher?
EC source (including flashing tool): https://source.puri.sm/firmware/librem-ec
compiled flashing tool: https://source.puri.sm/firmware/releases/-/blob/master/tools/purism_ectool.gz
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Did it arrive?
Yes it did, but the story is not over for me. I need the package to arrive to Moscow, Russia and so I decided to use a popular package redirecting service Shipito. They got the package and sent it to me with USPS, and the package is still somewhere in the middle between the countries. The delays were likely because of holidays, but another source of worries for me is the customs declaration. Last time I used Shipito, they offered me a webform to fill the long Russian customs declaration, but this time they only asked me to fill the US declaration (with only a couple of fields) and released the package away. So now I only watch the tracking and guess what will happen next.
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Hi there, just looking for some clarity & wondering what the current status with shipments/pending orders was: this thread has not updated in a while and in the meantime Purism has marked their delivery chart with 10 days for the Librem 14 (like their other in-stock products), following the announcement of their abandonment of JIT production for their laptops-- does this mean that everyone in this thread (and indeed everyone in the back-order line) has already received their machine, there is no longer any extant queue, and someone ordering a Librem 14 today can expect to see it shipped within the 10-day window? Does anyone have some fresh info on this?
@mafanga Thank you for your attention. I confirm that I finally received the package 2 days ago! Everything seems to be fine.
As I wrote before, the box was delivered to the US address owned by Shipito service long time ago. My plan was to let Shipito fill the long Russian customs declaration. In the end I think that 1) It was probably an overkill, because it seems that Russian customs have simplified the import procedure recently, Shipito knew this and they didn’t ask me to fill anything besides the short US declaration. The customs passed the box, so I payed the 15% russian tax in the post office just before they bring me the box (nice laws we do have) 2) Among the different shipping options offered by Shipito, I picked the USPS, they handed the package to the EMS Russian post, and they misspelled my home address! The package stalled for about a week, then I had to query the location of the package and went to their warehouse (a kind of a city central post office) by myself. But again, everything is fine in the end. 3) I bought an insurance from Shipito, so I felt somewhat protected.
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