Many thanks for the update! Refund request averted. 
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Muchos gracias.
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@mladen So what is the reason that @Purchases2010 was told that they wouldnt receive their unit until next year originally? More units arrived than expected? Or? Thanks.
I think it would save you some heartache to avoid using âwillâ for estimates.
I think we can all acknowledge that here, today, 27 October, you have provided estimates, as you expressly stated in the lower portion of your post. But some people donât read that far.
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Good question. There was a mistake, Joao F. perhaps provided estimate for a Librem 5 PRE-order. (As this was indicated in the email response.) However, there might be a mistake from @Purchases2010âs side as well, perhaps this is a Librem 5 pre-order in question. I canât see order number now to check.
We would be very grateful if you could follow our advice how to title your email, it would make our life easier.
[Purism_123456789] Librem 14 shipping estimate request would be perfect.
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First, this is really not the forum to be discussing email format. However, as it was brought up as a possible problem on MY end, I thought I would follow up. Has nobody heard of screenshot? I didnât paste the whole email because it was not pertinent to the forum. I indeed purchased a Librem 14, not a Librem 5, as the 14 said âShipping Nowâ.
On every email I wrote to Purism, I properly formatted my email. I could post all of my emails to Purism, but that would be ridiculous.
However, as my communications are in question, I feel like I should post the emails. First, the order was for a Librem 14; second, the email in question has been properly formatted; third, the reply:
BTW, this whole situation could have been avoided by sending out weekly emails reassuring the customer. From the moment of order, the only follow up was the automated order receipt (first image). Only after I reached out, did I receive a communication back. Although, I did receive several unsolicited communications from Purism asking if I would want to give them more money for âInvestment Opportunities.â
This is frustrating from a consumer experience/perspective because, when I purchased the Librem 14, the page had a big button that said âBuy Nowâ and on the order page âShipping in Juneâ. If it had been a pre-order, I would be more willing to forgive. But, if this is how ALL communication is going to be, why did I purchase a 3 year warranty? Do I really want a laptop from a company that canât even send a lousy form email updating their shipping status? And then to blame the customer for something as mundane as not formatting an email correctly.
I just want my money back.
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Good point, I have edited my post. Thanks.
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I have never said it was your fault, I meant you perhaps posted your Librem 5 pre-order case in this Librem 14 thread (havenât been exactly clear). And there was no need to post your personal data, just send us another email and we will cleat this confusion up.
What was the original order date that someone who received one recently?
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Date of order: 2021-05-23
Date of confirmation email: 2021-11-02
answered same day
confirmation confirmed same day
confirmation deadline: 2021-11-09
Your order is supposed to be assembled and shipped within the next 10
days after the reply deadline.
Update:
Tracking Info email: 2021-11-09
Update:
Device delivered: 2021-11-12
Librem key delivered in separate bag. I am pretty sure both devices were shipped together all the way.
The shipping itself was quicker than DHLâs estimation on the tracking website. As I bought the L14 with maximum internal configuration I had to pay a massive import tax fee. They called me via email to do last night and I payed online today.
The DHL employee who delivered the packages was not aware that I had already payed and asked me to pay cash. I told him that I already payed online. Luckily I had my phone at hand and could show him the payment confirmation email in seconds. He went to his truck and somehow researched if this was true, which took only a minute or so. Really no big deal.
I did not unpack the devices yet.
It took a long time for me to decide to pay much for a device where I could have ordered a better fitting, more powerful machine elsewhere for less money. And then the income tax come on top of that. I did that because I think Purism has an important mission and I should support that, but no sane person would to the same.
I strongly encourage Purism to establish a way to order from a Purism subsidiary or partner or whatever in Europe. That can release customers from import taxes and other fees, offers better or at least easier support like preparings. And so it might help Purism find new customers.
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Interesting since I ordered mine on 2021-05-01 and got the same confirmation email on 2021-07-26 and still waiting.
Just curious though, did you also get the anti-interdiction (AI) service?
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No. I did not.
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I looked up an email. In September I asked support for the current status and this was part of the answer:
Weâve ran into a last minute delay with our suppliers and are still waiting on a precise ETA,
So what I imagine is, that the supplier told purism to deliver at point x, or at least purism was expecting the delivery. The supplier did not deliver on time. Maybe because of the general supply chain breakdown. And the supplier wasnât able to say when they can deliver. Possibly the delivery was already under way and waiting on a container ship outside the harbour. So that nobody could really tell when it will arrive: tomorrow, in a month?
Thatâs only what I imagine and may be completely wrong.
Well you donât send an email in July saying youâre going to receive it in 10 days if itâs not close to shipping and certainly not if itâs not off a ship yet; i.e. it doesnât take 4 months instead of 10 days.
Either itâs in stock as advertised or not. In stock means IN HAND, ON SHELF, etc. not ON ORDER.
My guess is that someone bitched louder and got mine instead of me in that batch.
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Well, in my case weâre talking about MONTHS not days or weeks AFTER receiving the address confirmation email stating it would be in 10 days.
So, maybe Purism should define what in stock means with regards to the suppliers vs Purism.
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Received Librem 14 today November 6th, 2021
Received Shipping email November 3rd, 2021
Confirmed Shipping status w/Joao Azevedo August 3rd, 2021
Received Shipping Address Confirmation email July 26th, 2021
Ordered Librem 14 April 28th, 2021
Configuration: Librem 14, 8GB Ram, 250GB SSD, Pureboot Bundle.
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Very interesting considering I ordered mine on 1 May and got the same shipping address confirmation email on 7/26/2021 also but I did also order the anti-interdiction (AI) service so maybe in a couple weeks. 
Ordered: 5/6/2021
Shipped: 11/4/2021
Arrived: 11/11/2021
Impressions:
After some initial frustrationposting about the supply chain delays and some communication with support team (who were very responsive to me by the way) my Librem 14 arrived, assembled, configured as promised, and fully charged.
I have to say for those on the fence that it has been worth the wait so far. This is a gorgeous laptop. The case feels solid and looks better in person than it does in pictures. The keys have a good amount of travel. PureOS is fast and responsive. The display is crisp and easy on the eyes. I love the lack of identifying markings on the outside. It is pretty without being flashy or attention-grabbing, this is what I want in public.
Time will tell how reliable it winds up being, but I have a good feeling about it.
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Ordered May 16th, 2021
Received Nov 8th, 2021
Great laptop. Been using Qubes, its nice to have enough ram that I donât need to do weird shit with net/firewall/other VMS to reduce ram use since 32gb gives a lot of room. However 4th day of having this beautiful laptop disaster struck. Someone knocked my laptop on the floor, seems like it landed on the Ethernet cable and now the slide/flap is a but clicky and Ethernet sometimes disconnecting/reconnecting. Right after warning to be careful around it too. Been super careful, most expensive laptop Iâve owned. Fuck. Everything else works perfect, eventually Iâll look more at it and ask support for potential parts since I donât see anything in their shop.
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I ordered back in September of 2020 but decided to wait for the 2nd spin PCB (without the voltage regulator hotfix). It arrived last week, and Iâm very pleased.
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