Estimate your Librem 5 shipping

No offense taken, all is well :slight_smile:



Summary: With apologies for the delay, we are now preparing your Librem
5 to ship and need you to read this email carefully with replying until

Please help updating our records by letting us know if:

[ ] - The shipping address in this email is current,
and no change is required

[ ] - The shipping address in this email is NOT current
and I have now updated it

[ ] - order for accessories is placed

First, THANK YOU! It’s your investment in the Librem 5 that has made
this day possible. Creating a freedom-respecting phone like the Librem 5
from scratch was not easy. We have invested years of development and
millions of dollars into bringing the Librem 5 to market and we have
seen many ups and downs along the way. We are excited to ship your
Librem 5 and appreciate the patience and support along the way.

Now is also a great time to sign up for our Librem AweSIM privacy
focused unlimited cellular service. By signing up now we can set
everything up as we complete your Librem 5 order so the service is
active and ready on day one.

We have added a number of Librem 5 accessories that are in stock and
available now, including screen protectors, spare batteries, alternative
cellular modems, and many more.

Please visit

to sign up for AweSIM as well as place a separate order for all the
accessories you would like shipped with your Librem 5 phone.

Make sure to use:

(Code omitted)

as coupon code at checkout to save on shipping costs.

Third, please check delivery address and modem type:

(Personal info omitted)

For changing the delivery address please log into your account at:

For information about available modem types please check:

Your Librem 5 will be delivered with the latest software release,
however as you can expect by being in the front of the line, we will be
releasing software updates constantly to enable new features and improve
existing features.

Thank you again!

We could not have done this without your support and patience. Check out for recent articles about the Librem 5 and the
rest of our products.

Please do not forget to fill out the questionnaire on top.

Purism Support

Edit: I should also add Purism did send out a shipping email too with tracking on August 26th when it was shipped, it just went to my spam and I missed it


There’s that pesky spam filter issue that everyone keeps reminding about here in the thread. :wink:


I ordered Oct 2018 and received it last week. :+1:


Ordered September 11, 2018
Shipping address confirmation September 6, 2022
Received September 12, 2022


Ordered: 2018-09-08
Shipping address confirmation email: 2022-09-06

As I don’t need this device anymore, I asked for a refund. We’ll see how it goes.

I have created a ticket for your order to be canceled and refunded.
Please keep in mind that it will take some weeks for your order to be


Order Date: September 6, 2018
Address verification email: September 6, 2022
Purism Shipped: September 8, 2022
Received: September 13, 2022

Thank you Purism :slight_smile:


Would you like to share the exact order date?

Actually I looked it up on the Purism website, I was off a bit.

I ordered 18 August 2018. :+1:
Received 8 September 2022

Although it was available for pickup the day prior.


Ah, that explains. As I’ve ordered on Oct. 9, 2018, and have yet to receive an address confirmation mail.

Guessing you ordered more or less around the same time? Well, seeing as how they’re apparently shipping early September 2018 orders, I guess our wait is almost over.

Ordered mine in January 2020. I can’t believe it’s been so long. I wonder if I’ll get it before Christmas this year or if it will be 2023.


No I ordered mid 2019. Purism challenged themselfes “internally” trying to reach shipping parity or fullfill all backorders in 2022. So we will see if they succeed. As much as I look forward to get it into my hands I can wait even longer if that means purism employees avoid issues e.g. burnout. What I think is that we tread each other zs humans, fair with solidarity.


Order date: Oct. 9, 2018
Confirmation mail: Sept. 19, 2022
Received: TBD; will reply to this message when I have the phone in hand.


Order Date: September 4, 2018
Address verification email: September 6, 2022
Purism Shipped: September 8, 2022
Received: September 20, 2022 (delayed by customs due one of the many Malaysian holidays and following weekend)

Immediate started unpacking (everything alright in neat little box) and are in the process of charging … Have to wait for an hour (says the booklet) before further exploration.

I’m happy and exited after the long wait. (in Dutch: "Lang gewacht, stil gezwegen. Nooit verwacht, toch gekregen)

Thank you Purism :smiley:


I tried to edit, but I guess there is a time-limit on edits. Just got my email yesterday though.

Ordered: October 09, 2018
Status: Prepping for shipping (26 SEP 2022?)
Delivered: TBD

Been a long time coming, but kind of excited it is actually coming.


Yes there is a 60 days time limit to edit your own posts. The previous post in question was from 8 months ago.


Order Date: Dec 28th 2018
Verification Email: Not Received
Shipment: Not Shipped
Received: N/A

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I think you are supposed to post when you do receive something (either an email or a phone) so that other people can see where Purism is up to - and in theory other customers can use that to extrapolate when their phone will arrive.

As you can see, Purism is working on orders from approximately early October 2018 - so yours may not be too far away.


Also, based on my L5 order(Aug 2018) and address verification email (July 5 which I verified same day), since I ordered Purism’s Awesom phone service, my thoughts are that they are appropriately holding off on sending my L5 until their new service is set and they have the SIM card for that new service. I gladly will wait since I want to try the phone service, and I will also receive updated Linux OS and software. Then the expierence with tinkering around with Linux in a new form factor will begin with the possibility of chucking my privacy intrusive system sometime in the future :wink:

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