This is the conversation that has transpired regarding shipping estimates, between Purism and myself.
The first email I sent was on 03/06/2021 asking
“Just wanted to get an ETA on my order if possible. Will it be dispatched this month?”
Mladen replied on 04/06/2021 advising
“ We started shipping Librem 5 USA model just yesterday, so we still do not have shipping schedule. But it is planned to ship all pre-orders within 2-3 months from now. Thanks for your patience!”
I responded 06/06/2021 saying
“Thank you!
Could you confirm that my order (Order #Purism_xxx) is going ahead as intended? Just wanted to make sure there were no issues with it so when my shipping date does come up, there are no delays?”
Mladen replied 06/06/2021
“When your pre-order comes in line, we will contact you (a week earlier) to confirm shipping details, so you don’t have to worry about anything at this point.”
I emailed on 31/07/2021 saying
“Just looking for an update on the order number in the subject line.”
Mladen replied 01/08/2021 advising
“Librem 5 USA model manufacturing has started, and slowly progressing. As we optimize the manufacture progress, shipping pace will be increased as well, we hope we will be able to fulfill all pre-orders (most likely this will including yours as well) within 2 months time. It has been a tough ride, with a lot of challenges, but thanks to our backers we are slowly getting to our goal.”
I responded 04/08/2021
“Following this I have been led to believe that this information may be incorrect.
Could you please confirm when I’ll be receiving my phone?”
Mladen responded 05/08/2021
“Could you please clarify your question? I cannot provide exact ETA I’m afraid, like I said, we expect to have all pre-orders (including yours) shipped within 2 months.”
@joao.azevedo @mladen
What is happening?
Sorry, for clarity, the date format is DAY/MONTH/YEAR.