The local handling obviously is pretty different fro country to country. In Germany e.g. DHL Express delivers to your door step and handles customs but for a comparably low price, whereas Deutsche Post will drop it at the next local customs office (which there are many, not only at the point of entry) and customers must collect the package from there - saving the handling fee but having to go there and pay the VAT local. Other carriers like FedEx handle everything and are super fast but are even more expensive in most areas.
Before we roll out the phones we have to do a survey with all customers anyway concerning which modem type they want to have, eventual additional accessories etc. Then we then can also arrange for choosing the carrier - USPS (regular postal service), DHL Express or FedEx (Ground or Express, depending on destination). I will bring this up with our OPS team.
Cheers
nicole