Yes, the process is fast and easy (all done with telecommunications - don’t even require id - they are happy as long as they get their money) - but expensive.
I have to pay a Customs processing fee - and a fee to the transport (courier) company who effectively acts as my agent and deals with the mindless bureaucracy of Customs on my behalf.
Hopefully I will have the pleasure of paying those fees on the Librem 5 “real soon now”.
I always understood that all three fees (i.e. including the “VAT”) were on top of the headline price payable to Purism.
I never expected Purism to have the knowledge (at this stage) of 200 countries’ import systems and rules. I certainly never expected Purism to write a blank cheque and cover whatever extortionate fees apply to get equipment across the border. However I have imported equipment quite a few times before, so my expectations may have differed from those of others.