Sorry, I do not understand completely (as usually) what does it mean: “I do not want them to send the package and return it.”
Does it mean:
a) I do not want them (DHL) to send the package to me and return it to the Customs (Can you pick this package yourself directly there, on Custom’s spot, as @ruff mentioned and as is to be expected?
b) I do not want them (DHL) to send the package to me and return it to the Purism.
Other question that I have is how DHL or Customs calculated VAT: from what you paid to the Purism or they looked at the current Purism shop page where it says that the unit price is $699.00:
699.00+21% = 845.79+2.5% = 866.9347−699.00 = 167.93 USD would be the current VAT cost for Spain, … if they didn’t take 599.00 USD as calculation ground/basis?
It is not DHL that calculates the amount of taxes. It is on the import slip for customs that the amount paid, corresponding to the attached invoice, is indicated.
DHL simply add their fees.
DHL is terrible in Greece too. They ask for more than 100 euros just to pass the package through customs. PLUS the tax the customs require. I hope I will be given the choice to have my L5 shipped with USPS. They also have a fee but it is about 20-27 euros. @Quarnero you are right. Purism must have the receipt outside the box, saying 0.00 shipping + XXX value, because the tax is calculated not ony on the value but on the shipping amount too.
Not just DHL, FedEx is terrible too. They both have a special processing at the customs. I’m not 100% but I believe that it’s the same case with UPS. I know about it because I’ve been burnt before. Especially when it comes to calculating shipping costs into to value of the product to be taxed. And this is the case with non EU countries as well. I sent 2 pairs of shoes from US ( 2×$60 price tag)! via FedEx to E. Europe. I had a discount for shipping (75% off) so I paid “only” $35 for it. My declared value of the shoes was $120 with included receipts in the box (from the shoe store).
Once my friend received the notice for delivery, he was asked to pay €160 !!! What happened is that they added the “real” costs of the shipping (before my discount - $140) , dismissed my receipts for shoes and instead used the prices fromn their book for local market value (2×€100). On top there was (their own) custom processing/handling fee and then you had VAT and Import Tax.
I was told by local cusrom agents to avoid shipping via these corp Giants because they have special contracts - channels for customs. And of course to always have shipping costs on mind for taxed value.
Sorry, for this long postz but the points I’m trying to make are
Purism doesn’t get to write / declare shipping valuez even if they have a super deal with the carrier
Purism can’t lower the declared value of the device for 2 reasons
It’s a liability in case of a loss or damaged package
It’s a legal liability because they would be engaging in fraud - tax evasion scheme,easily proven by authorities.
For customers outside of US who can’t afford it or just on principle won’t pay these extra fees, I strongly suggest finding some US residents (update ship address to them) and then have someone who travels bring it as a personal item over for a small gratuity fee (say 20-$50) or even for free if willing.
Other option is to have this person ship it via USPS , declare it as “used or damaged item” and value of 200$ or below and that way you don’t get to be taxed upon receiving the phone. Though, you do take the risk when it comes to damage or loss during transport. I sent a big box to Sweden like that. (Brand new Moto X w/o box, shirts, pair of sneakers and some sweets) and the total value - my declared (100$) plus shipping (50$), didn’t exceed their minimum for customs fees
Same goes for the laptop orders. Though, for them you gotta pay up lot more 100-150 but you still save hundreds of dollars
Now by the time evergreen is shipping the price tag will be $799, and that will be taken by DHL&co to clear the taxes, no need to be a prophet Even for those who paid $549
I agree. As we already payed for the value of the goods we (will) need to pay for customs duty + CIF + other taxes (VAT). In Spain for example some products like laptops and mobile phones are duty free (0%). Yes we know that, but what if CN23 customs declaration form field Nr. (7) is empty, simply empty. Explanation: “Senders of commercial items are advised to supply this information as it will assist Customs in processing the items.” I believe that this (HS Code) Nr. is 851712. It might be useful to search for customsdutyfree_com and use Duty Calculator (with mentioned goods nomenclature code) there (database with for more than 100 countries). Usually the customs declaration is lodged by the carrier (DHL) as a direct or indirect representative, but if somethings are manageable, it is clear to me that if there is enough room for postal service to increase their cost, they will do it gladly (without asking me if I agree with it). Max. duty rate for Spain is 17% (not sure) and for Germany is 17.5%, for example.
Within above link it is written: “Postal consignments with goods that … do not contain a credible invoice (that is affixed, where, possible to the exterior of the assignment) cannot be directly delivered to the addressee. The postal consignments will be sent on to the customs office that is competent for the area in which you live, and you will be given written notification of this by the German Post (Deutsche Post AG).” I had such situation already once (package from Switzerland) and for me wasn’t problem to go to the nearby (sort of) Customs Office. If so, we will open my package from Purism together, take out my invoice and I will pay (gladly) for VAT expenses over there.
Seems like they didn’t think that through much - going back and forth. On one hand they would save on shipping (bulk instead of individual) but than would have to deal with storing them and shipping from there. On consumer end it would be more convenient, but final price w tax and custom included shouldn’t be much different (few euros saved on Ship cost as value added).
This kind of logistics only the big tech can afford , not purism.
If I were them, a the checkout I would have a shipping calculator (customer pays at the time of shipping) depending on the country and a disclaimer - no responsibility for any additional local tax and custom fees. It’s much easier and cheaper for them.
Shipping a phone to a random country outside of US can be costly , especially when you need a $700 insurance on top. I don’t think I can get any [way more established] company send me a product from EU (to US) for free or doing any sort of a low flat rate for all International shipments.
The time I bought the phone purism clearly said (wrote and advertised with) that they will ship the phones from Germany. “we will be shipping all German (and hopefully EU orders in general) from Germany.” (2017 phone faq)
On July 27, 2019 @nicole.faerbersaid, “Concerning shipping and handling from and within EUR, like I said, we are actively working on it and I sincerely hope that we will have this sorted out until we start shipping the phone. If plans work out, then we will be able to ship from a place which has a EU VAT tax ID…”
Why haven’t plans worked out yet? I sincerely hope that for Evergreen the plan has worked out and purism keeps its promise.
Here we talk about another developer device (Chestnut) that is perhaps missing CE marking and therefore cannot be delivered other than as is at the moment. This delivery issue is for myself complex too, but I can imagine good coordination with subjects involved if customs declaration CN 23 isn’t missing.
@EU-customers, please search for term “free circulation” within the Blue Guide, EUR-Lex Document 52016XC0726(02), as there is to be find how this import might change with Evergreen (not before) … how to do/manage prepaid VAT delivery … if coordinated by someone as direct (legal) representative that, as mentioned, “will be able to ship from a place which has a EU VAT tax ID”.
P.S. Attached CN 23 form is German one, within above post is English/French.
Would not it be much easier to get one official document from the company that is certifying that we did contribute to a project by making a donation (wich we did for what I recall) and that the content of the parcel is a reward for it.
Is that so hard to do?
Beware Purism! Winter is here and the call for a refund is getting clother and clother…
Sorry, but if it was that easy to prevent customs legally, all those chinese sellers would all be over this to accept “donations” and send out “free rewards” in return to circumvent customs. However, that does not work out in real life.
It wouldn’t matter . The tax and customs are about the value of the brand new product not the “selling” price. In this case it’s even worse , because it can be perceived as “investment” , right ? So, the individual potentially can make money.
For example, when I was getting the “discounted” price on carrier phones , I was paying 50-200 dollars for the phone, but my tax was always calculated at the actual price of the phone before applied discounts.
Imported used cars and motorcycles never get taxed based on a selling price. Not to mention the brand new ones. I’ve done that shipment to Europe as well
Are you trying to threaten or scare purism here? After all, the ripoff handling fees by carriers are not their fault. The one thing they have claimed in the past indeed, Is to send German customers devices from within Germany.
SCNR; good to get all your clothers in winter, it can get darn cold on the wall. Good if you have a nice handwarming L5 in your pocket during winter.
Nope. They have clearly promised to send the phone to all EU countries from within Europe. Not just to German clients. And I have proof for that. Both announcements and emails when I asked them.
I am not doubting you, but do you have a reference for that? All I remember is the above quoted:
On July 27, 2019 @nicole.faerber said, “Concerning shipping and handling from and within EUR, like I said, we are actively working on it and I sincerely hope that we will have this sorted out until we start shipping the phone. If plans work out, then we will be able to ship from a place which has a EU VAT tax ID…” (emphasis mine)
