should be Jan to March 2022. However, be Lucky. In 2021 nightmare of a broken global World. It would be nice to have some kind of security.
We have not enough containers for shipping, not enough Humans to drive a truck. Have Covid-Embargo on some harbors. Some ressourcs have that issue too and in China are some factory’s out of energy (shut down power plant), . Because of that clusterfu… catch over to different parts.
Till our World got stabile after we defeat the Climate and Financial issues, as a global working together community. I think nothing will be like before™.
Edit: This is not puri.sm’s fault.
I get it and that is the sole reason I did not cancel the order. I’ve been good throughout the year so hope I get a Christmas gift
Address mail: 2021-10-18
Ship date: 2021-10-21
Arrival date: 2021-11-02
I’d like to note that
- by now approximately 2500 phones have shipped
- once 500 more have shipped, this will be all orders till about end-of-October 2017 (+15 days)
- once 500 more have shipped, this will be all orders till about June 2018 (+240 days)
Because the preorders curve flattened substantially after the campaign.
… have been good for the last three of them…
Address mail: 2021-10-05
Ship date: 2021-10-27
Arrival date: Just now (2021-11-03)
to EU/DK, taxes and stuff: ~107 EUR (included extra batt, memcard, screen privacy protector)
And now my order is updated with shipping information:
Order: October 20, 2017
Address/modem email: October 25, 2021
Eagerly awaiting it’s arrival.
What is the lowest rank in the queue for which there is a shipping estimate in the personal account order page?
For me, with an order in December 2018 (I estimate my rank to be 4200), there is no estimate available yet:
Order Date: September 13, 2018
Order Date: 2019-12-11
Estimated Shipping Date: Librem 5 - To be determined based on CPU availability. Please check back later.
Better than nothing. I’ll be checking every few weeks, for sure.
Order Date: 16th October 2017
Estimated Shipping Date: Librem 5 - please contact support for information
I had contacted support recently as I noticed that there were some posts in this thread stating they had received modem/address confirmation mails for orders placed 18th, 19th and 20th October 2017 where I had received anything and I wanted to check and ensure that my order had not been overlooked.
While support did respond to my initial mail and requested some confirmations, I sent the confirmations along with a followup question and to date, there has been no acknowledgement or response.
While I’m pleased to see phones are shipping again and I’m pleased for those receiving their orders, I’m largely unimpressed by supports lack of response to my mails.
Hi, I replied to your email about 15 minutes ago.
Yes, got that, thank you. I have also replied to that within approximately 30 minutes of receiving it with what is hopefully a final followup question.
Apologies to all for the thread tangent.
Hi everyone, there was a nice email from Purism today about the shipping status. I posted to another thread on my status there along with some of my other thoughts.
But, here is the jist of my order status based on Purism’s new communications approach:
Order date: Sept 29, 2018
Estimated Shipping Date: Librem 5 - 1st Quarter 2022
This is what I was expecting / hoping, so that is cool! I realize it is still subject to change, but hopefully it is a good sign.
Okay, a little calculation based on your info:
Let’s take “1st Quarter 2022” to mean the end of March 2022, that is about five months from now.
From the table at the top of this thread, about 2500 phones have shipped now, and your place in the line (Sept 29, 2018) means you are roughly at number 3900.
So, it looks like the estimate is that about 1400 phones are to be shipped in the next five months. Something like 280 phones per month, or 70 phones per week.
Or 10 phones per day, or one phone every couple of hours.
Is Todd still writing one of those hand-written notes for each one?
This is what my order says as well (order date 20 October 2017). Does this mean that I need to contact Purism in order for them to progress with my order? If not, I’m happy to wait until I get the address/modem confirmation e-mail.
I only have a single data point (my own order) to go on so I couldn’t say with any certainty what it may mean.
From my own order and the limited information I have I would say there is a good possibility that your order may have been overlooked.
It says “contact support for more information” so it would think it perfectly reasonable to contact support with a request for information. If nothing else it should ensure that your order gets bumped back on their radar if it has been overlooked. Be aware however, support have not been particularly responsive to my mails so don’t be surprised if you don’t receive a response.
Are you sure on the date? My order from 23rd Oct 2017, details below, show; Estimated Shipping as 1st Quarter 2022
Yes, that’s what shows up when I view the order. Also, I still have the original acknowledgement e-mail. IIRC I backed on the last day of the initial campaign, so your order may be in a different group, although I might be wrong about that.
This is probably a good time to remind people to check their spam folders, if they think they should have received a communication by now but haven’t.
(Just to state the obvious.)
Makes no sense that everyone is posting the mail with “shipping 1st quarter 2022” since everything can be changed until 2022. Would like to know real shipping dates like before.