Estimate your Librem 5 shipping

carlosgonz · February 1, 2022, 2:52am

I forgot something, do you know how to check the pcb-revision number on Librem 5?
At few months ago i see Eric kuzmenko updating the revisions of L5, but I do not know what revision number my Evergreen it is…it is somewhere?

dos · February 1, 2022, 3:06am

Until now, only v1.0.2 and v1.0.3 Evergreens have ever been shipped, and IIRC these two differ only with some minor layout changes to make production easier (schematics are exactly the same).

I believe the PCB version should be also printed on its silkscreen.

Ick · February 1, 2022, 2:02pm

You are right. So my 1300 was close estimated.

Vertebra · February 2, 2022, 9:51am

Any comments on the v1.0.6 Evergreen?

weirdnerd · February 4, 2022, 7:28pm

So, have any of those 1,100 phones shipped out yet? I would’ve expected some posts here in the past couple weeks…

amarok · February 4, 2022, 8:20pm

Possibly this one? Elementary gestures like context menus? - and other first impressions

And this one? https://teddit.net/r/Purism/comments/shchxw/hells_snowstorm_part_two/ (previously posted as: https://old.reddit.com/r/Purism/comments/sgzh8i/hell_has_officially_had_a_snowstorm/)

dos · February 4, 2022, 11:27pm

We’re currently at v1.0.6.1, and that’s what the newly arrived batch is (from what I know no v1.0.6 phones were ever shipped). The only functional changes since v1.0.3 that I’m aware about are improved GPS sensitivity and a change regarding DP AUX channel that could improve compatibility with some USB-C peripherals.

stephan · February 4, 2022, 11:50pm

Here you go:

Oct 22, 2017: Order placed and confirmed.
Sep 19, 2019: Batch preferences: Birch, Aspen, Chestnut – result: Evergreen
Jan 12, 2021: Announcement “we will be providing shipping estimates within the next week to the backers within the original crowdfunding campaign (orders through October 2017)” – which didn’t happen
Jan 24, 2021: When I asked about the above, reply was: “expect to publish this update this week” – which didn’t happen
Feb 2, 2021: “You should receive that email today.” – which didn’t happen
Sep 8, 2021: Email announcement; “We will send a separate email later in September to each of you with a firm delivery date for your Librem 5 order.” – which didn’t happen
Oct 5, 2021: Reply to another inquiry: “hope that we can reach your order in the next two months.” – which didn’t happen
Nov 8, 2021: Webshop shows: “1st Quarter 2022” (spoiler: it happened)
Jan 20, 2022: I asked what is meant by “our estimated shipping times are more accurate than ever”?
Jan 20, 2022: Reply was a request to confirm shipping address, address confirmed, modem selection the same day.
Jan 27, 2022: Notification “ready for shipping” and tracking number received.
Jan 31, 2022: Delivered by DHL (Germany)
Jan 31, 2022: Phone: “Enter disk decryption passphrase”, Quick Start Guide: “0x20”.

bja_au · February 6, 2022, 2:39pm

Well must say that is good news. My order was Dec 2017 and my order details are saying “Librem 5 - 1st Quarter 2022” so maybe it will arrive before mid-year

pakman · February 6, 2022, 3:23pm

Oh dear, I backed on Oct 20, 2017. I haven’t heard anything. My order in the web shop says: “Estimated Shipping Date: Librem 5 - please contact support for information”. I did that a while ago, but never got a reply. How disappointing.

amarok · February 6, 2022, 3:31pm

Have you checked your spam folder?

pakman · February 6, 2022, 4:05pm

Yes of course, I check it from time-to-time anyway even if I am not expecting anything.

amarok · February 6, 2022, 4:35pm

Looks like another new one: https://teddit.net/r/Purism/comments/slx884/unable_to_update_software_on_librem_5/

Caliga · February 6, 2022, 11:43pm

I’d definitely try again now. Might be just an oversight.

spaetz · February 7, 2022, 5:13pm

Thanks for the data point @stephan. Given that one, we have moved forward quite a bit

UPDATE: I have now removed the “trend line”, people were taking it way too serious.

jrial · February 9, 2022, 9:35am

Out of curiosity, did you have to pay import duties/VAT/…? What was the shipping experience like?

stephan · February 9, 2022, 3:29pm

I was charged EUSt of EUR 100.71 plus “Duty Tax Receiver Service (L1)” of EUR 14.88. Payment was handled online via DHL as the parcel was traveling.

Fine, I could track the progress in standard DHL online tracking. I selected a 4h delivery window, and the parcel arrived at my door well within that window. Just don’t expect to be asked to sign a receipt, not during the pandemic

dos · February 10, 2022, 3:32am

Please try again - I know that there were some orders that were accidentally skipped around that date (although I thought this was already resolved); this may also mean that there was no reply for shipping address confirmation e-mail. Maybe there’s some issue with e-mail delivery between your server and Purism’s?

/cc @joao.azevedo

pakman · February 10, 2022, 10:08am

@joao.azevedo and I have exchanged some PMs, and tried (and failed) to establish two-way communication by e-mail. I sent an e-mail to him which he received, but for some reason his reply never arrived, although I have received other communications from the Purism store at the same e-mail address.

I will e-mail Purism support again with a choice of contact options. Hopefully someone at Purism will pick this up and be prepared to work with me to resolve the issue.

joao.azevedo · February 10, 2022, 12:26pm

And I replied to the email you sent me, did you not received my message?