Ghosted after refund request, what now?

Hello!

I’m new to the forums but like flman86 I have been trying to receive a refund for my 2019 preorder (order # 4184840173) request since April 2023. I’ve been in contact with João Azevedo from the beginning and he has consistently told me that refunds are not being issued at this time. @JCS is there a way you can help me like you have helped @flman86? I have all the email correspondence since starting the refund process if that helps.

Thanks

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