New Phone Can`t Connect With Calls

[fjames]

I apologize ahead of time for my lack of knowledge and the possibility of the subject being discussed numerous times before but…just receive the Evergreen phone,charged it,placed Awesim card in,turned on and received my new phone number,it updated itself and is supposedly ready to go. I can access the internet,my weather app seems to be finding the weather for another town called Altoona because the temp this morning here was 30 degrees not -1 degree. Anyhow problem is I can`t receive or make phone calls. I hope its just a matter of switching something on in settings. Any advice will be greatly appreciated!
Thanks in advance! Francis

[Gavaudan]

@fjames

30 degrees not -1 degree

30 degrees is -1 degree Celsius.

[fjames]

Thanks Gavaudan! I should have known! Any ideas on what needs tweeked to make and receive calls?

[Poseidon]

Have placed in the SIM card the right way. I had the same problem and then realised that SIM card needs to be belly up.

[fjames]

Good point Poseidon but after installing and turning the phone on and getting through the password phase to the “app drawer” screen…i received a text giving me my new phone #. So I assume its in correctly. I see the AweSIM as a choice when in the “network” page in settings. Appreciate the suggestion! Francis

[Gavaudan]

I don’t have awesim or the phone, but I imagine you need to set your APN settings. If you search the forum you should find what you need relatively quickly.

[fjames]

I`ll look Gavaudan.Thanks!

[carlosgonz]

This seems a 4G issue, got to PurismPhoshSetting -> Modem > select to 3G only to get able for Calls.
Other checks needs.

• Good positioned SIM to tray.L5
• HKS modem ON
• Modem ON on PurismPhoshSettings
• Good GSM signal.

[amarok]

@carlosgonz

select to 3G only to get able for Calls

This might work, but only if AT&T still has some 3G spectrum running in your area. (AweSIM runs on AT&T, and they’ve supposedly shut down all or most 3G by now. They also shut down their 2G a couple of years ago.)

@fjames, you might have to enable VoLTE (which is still experimental on the L5, I believe). The instructions were posted in the forum fairly recently, so you should be able to find them.

[carlosgonz]

if not 3G anymore the issue of 4G it critical, so maybe they need enable VoLTE if work.
I not sure what is going on on modemmanager, on oFono this 4G issue it fixed without 4.5G, we can use same patch for Modemmanager.

[fjames]

I have a strong AT&T signal on this phone.Configured for 4G. What doesn`t make much sense is the fact that there were no instructions with the AweSIM card on what settings to tweek, if in fact settings needed tweeking. New phone owners should not be subjected to going to terminal and typing command lines just to be able to use the phone in the way everybody uses a phone. What surprises me is that with the release of Evergreen,and people who choose to use the AweSIM card,there are not other people asking this same question??

[amarok]

AWEsim, AT&T - can't place call or receive

Hi Everyone, I was looking for some feedback on a problem I’m having with my L5 using AWEsim on AT&T. I’m not sure if its a reception issue, but I’m currently at 60% signal strength and unable to place a call. It won’t even try, the call just goes nowhere and is logged in my recent calls as a fail. One more thing, does it matter under the modem status that the network status is unregistered? Any advice, before I contact support?

Comment from @Kyle_Rankin:

AWEsim, AT&T - can't place call or receive

We recently pushed an updated mobile-broadband-providers package to PureOS that is “AweSIM-aware” and will list the proper APN to use when the SIM is inserted. As far as 4G calls, they work, however if you are adding AweSIM after the fact to your Librem 5, you will need to enable VoLTE. When we ship L5 orders that include AweSIM we set this up now, but we don’t set up VoLTE by default because depending on the provider a customer chooses, it is more likely to result in a phone that can’t make pho…

[amarok]

And a comment from @joao.azevedo:

VoLTE support progress

VoLTE on the Librem 5 is not yet enabled by default for a reason. It is still under tests, and it has risks at the moment. I would not recommend enabling VoLTE to anyone that is not willing to accept the risks. And accept that if it does not work they will have to troubleshoot the modem.

[fjames]

Thanks for your reply amarok. I still dont get it.I guess if I had the sim card installed before shipping I wouldnt be here struggling. But I have internet access.The phone is working…kind of. As a computer.
I like the cosmetics and the overall aspects of the phone. I would like to ditch my MotoG7 for this phone.It has everything an old guy would want. There should be a disclaimer with the Purism products that if your not technically literate,don`t but our product. A set of instructions like:go to network…click on AweSIM…choose this option…click this choice…save…and wa-la…a working phone from Purism.

[fjames]

If I contact “support” can/will they set me straight on what my settings should be set at?

[amarok]

I would think so. Just email support@puri.sm on Monday.

[fjames]

Thanks Brother!

[N8W]

I’m replying back late here, but wanted to provide my two cents since I went through this. My provider uses the AT&T backbone, so I had the same issue when I received my phone. I read lots of threads and decided to take the risk and manually enable the VoLTE via “screen” command as described by Kyle in the VoLTE Support Progress thread. Joao also had an instruction on how to do it with a different command that I trust would work, but it just wasn’t the command I used.

I was glad I did it, because as soon as I put the commands in right and cycled the modem VoLTE worked. i.e. I could send/receive calls on 4G (phone was set to 4G only).

So, I would say don’t be too afraid to try it. The word of caution I provide is that sending commands to the modem using the “screen” command [Kyle method] isn’t like using a conventional terminal where you can type, erase, fix, and send. An expert can correct me where I’m wrong here, but it seemed to me that what you type in, goes to the modem. so there’s not really such thing as a backspace (or at least it doesn’t echo), so fixing typing mistakes while your going doesn’t work like you think it would. So be careful as you type to hit the right button every time. After I realized this, when I made a typing mistake, I would just kill the terminal and restart as opposed to trying to “fix” the command. I would suspect that Joao’s method is similar.

Good luck, and I hope you can get the same results.

[fjames]

Thanks for replying Nate.Im very close to sending the phone back and take my loses.But then your reply has given me something to consider. Mladan gave me a link written by Joao Aze but its still Greek to me. I looked around for the "Kyle Method" in the forum but couldnt find it. Do you remember where you seen it? I suppose Ill give it a shot but if it does work,...will it really work?? Like everyday dependable IPhone or dependable Android? Will it drop more calls than another phone would. This my concern.As much as this ol boy dont like carrying around a smart phone,I actually like this Lebrem5. I doesnt make much business sense to ship a phone that doesnt work unless everyone is Linux capable and these issues are no biggy. If you could find that link and send…I`d appreciate it Nate! Thanks…Francis

[fjames]

So I go to terminal…type: sudo socat-/dev/ttyUSB3,crnl So the terminal ask for my purism password?? Numbers on the keyboard dont work. Wont take 123456 So I still can`t do anything here.