Seems like Purism once again changed the rules for refunds. At least that is what i make of the answer to my renewed demand of a refund. Things really seem to be pretty rough for them…
I was one of the earliest backers of the L5 campaign in Septembre 2017. With ever more delays and misinformation i wanted to make use of my right to a refund already in 2020. “Unfortunately” (yes, that is a quote from the answer at the time) Purism had changed the terms of service, so that i would only get my refund when my phone was due to be sent. Well, it’s illegal, but from outside the US i seem to be unable to do anything against it. So i waited.
Now several people who ordered later than me reported to have gotten their phone. Thus, i asked Purism why no one had gotten into contact with me concerning my refund. The answer: i can chose between getting the ordered phone and a coupon of the price i originally paid, to be spent in their webshop. Needless to say that my question for the legal basis for this remains to be unanswered.
So, if anyone thinks to buy from them: hands off! Especially if You are based outside the US!